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11. Governing Law & Dispute ResolutloidAgreenrenttoArbitrate/Class Waiver. Except as <br />otherwise set forth herein, this Agreement shall be governed by and construed in <br />accordance with the laws of the State of Illinois, without regard to the conflict of law <br />provisions. Any dispute or issue or controversy arising in connection with or relating <br />to this Agreement in any way whatsoever or between the parties ("Disputes") that the <br />parties are unable to resolve informally or through mediation or other means shall <br />solely and exclusively be resolved by binding and final arbitration before the American <br />Arbitration Association ("AAA") in arbitration governed by the Federal Arbitration <br />Act (as the parties acknowledge that the services provided involve interstate <br />commerce) and by means of AAA's Commercial Arbitration Rules and Mediation <br />Procedures (as amended and effective September 1, 2022) ("AAA's Rules"). To the <br />extent that AAA's Rules are subsequently amended, the parties agree that AAA's Rules <br />will be utilized as they existed on September 1, 2022, unless the parties agree <br />otherwise. Expenses of the arbitration (including compensation of the arbitrator) shall <br />at all times be borne equally by the parties, and administrative expenses shall be borne <br />in the manner specified in Rule R-55 of AAA's Rules. The parties will, however, bear <br />their own legal fees. All issues of arbitrability will be decided exclusively by the <br />arbitrator. <br />All Disputes will be determined on an individual, non -class basis, and in no event shall <br />class arbitration be allowed or utilized nor shall the claims of any other party be <br />consolidated with the claims of any Customer in any arbitration conducted under this <br />provision. To the extent permissible under governing law, Customer further agrees to <br />not participate as a party or absent class member in any class action or other <br />representative proceeding. The exclusive jurisdiction and forum for resolution of any <br />Dispute shall be by arbitration, which shall take place in the state where Customer is <br />located at the closest AAA office. <br />12. Waste Brokem Stericycle reserves the right to deal solely with the Customer and <br />not with any third party agents of the Customer for all purposes relating to this <br />Agreement. Customer represents and warrants to Stericycle that itis the waste generator <br />and is acting for its own account and not through a broker or agent. Stericycle shall be <br />entitled to terminate this agreement and seek all available legal remedies, including but <br />not limited to liquidated damages, in the amount set forth herein for Customer's breach <br />of this representation and warranty. <br />13. No Fine. No Fee. OSHA Guarantee Requirements. With regard to Sted•SafesM <br />Compliance Solutions, Stericycle will reimburse any Customer who subscribes to a <br />Preferred or Platinum Level Program for any civil penalty or portion thereof contained in a <br />citation issued by the U.S. Occupational Safety and Health Administration (OSHA) for a <br />violation of the bloodborne pathogens standard at 29 C.F.R. § 1910.1030 or of a state <br />standard that is identical to the federal bloodbome pathogens standard. Stericyde's <br />obligation to reimburse Customer under this Section 7(b) is contingent upon: (1) at the time <br />that Customer received the citation, Customer must be subscribed to a Preferred or <br />Platinum Level Program and must not be delinquent on any payments due; (2) the citation <br />14. must concern Customer's actions or omissions during the period that the Customer <br />was a subscriber to a Preferred or Platinum Level Program; (3) Customer having fully <br />followed each recommendation and instruction Included in the Preferred or Platinum Level <br />Program as related to compliance with the bloodbome pathogens standards (whether <br />expressed orally by employees or agents of Stericycle or as set forth in any Compliance <br />Materials); (4) the citation must not relate to actions or omissions for which Customer had <br />previously received a citation; (5) Customer notifying Stericycle as soon as possible after <br />receiving the citation and promptly providing all Information and materials requested by <br />Stericycle related to such citation; (6) allowing Stericycle to fully participate in (and, upon <br />request, take control of any aspects of) any defense of the citation; (7) obtaining Stericyde's <br />prior approval of any settlement related to the citation; and (8) Customer paying any dvil <br />penalty due in a timely manner and providing acceptable proof of such payment to <br />Stericycle. Stericycle's reimbursement responsibility is limited to civil penalties for actions or <br />omissions during the period that Customer was subscribed to aPreferred or Platinum Level <br />Program. Stericycle shall not have any reimbursement responsibility for any Civil penalties <br />due for any period after the date that the citation is received. Customer's failure to perform <br />any of its obligations in this Section to Stericycle's satisfaction shall absolve Stericycle of its <br />reimbursement responsibilities. For purposes of dariiy, Stericycle's reimbursement <br />obligations are for the applicable civil penally only, and Stericycle shall not be responsible <br />for any costs or expenses of any kind that Customer may incur as a result of receiving such <br />citation or any action taken to bring Customer into compliance. <br />15. Mseellaneous, (a) This Agreement constitutes the entire agreement between the <br />parties relating to the subject matter of this Agreement and supersedes any prior <br />agreements and arrangements between the parties. (b) This Agreement may be <br />modified only by a written amendment signed by an authorized representative of each <br />party. (c) This Agreement shall be binding upon and inure to the benefit of the parties <br />hereto and their respective successors and permitted assigns, legal representatives and <br />heirs; provided, however, that Customer may not assign its rights or delegate its <br />obligations under this Agreement without the prior written consent of Stericycle. (d) <br />Stericycle's relationship with Customer is that of an independent contractor, and <br />nothing in this Agreement shall be construed to designate Stericycle as an employee, <br />agent or partner of or a joint venture with Customer. (e) The failure of either party to <br />insist upon the performance of any provision hereof, or to exercise any right granted <br />under any provision hereof, will not be construed as waiving that provision or any other <br />provision, and the provision will continue in full force and effect. All waivers must be <br />in writing and signed by the party waiving its rights. (f) No term or condition contained <br />in a Customer purchase order, invoice acknowledgment, or any other document from <br />Customer shall be binding upon Stericycle unless agreed to by Stericycle in writing. (g) <br />Each provision of this Agreement must be interpreted in a way that is valid under <br />applicable law. If any provision is held invalid, the rest of the Agreement will remain <br />in full force and effect. (h) Stericycle will perform the Services in a professional, <br />workmanlike manner, consistent with applicable industry standards. In the event that <br />the Services do not conform to this warranty and Customer notifies Stericycle of such <br />within ten (10) business days of receipt of non -conforming Services, Stericycle's <br />exclusive obligation (and Customer's exclusive remedy) will be for Stericycle to re - <br />perform such Services at no additional cost to Customer. EXCEPT FOR THE <br />FOREGOING, STERICYCLE MAKES NO OTHER REPRESENTATIONS OR <br />WARRANTIES, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION <br />OF LAW, BY STATUTE OR OTHERWISE, AND STERICYCLE SPECIFICALLY <br />DISCLAIMS ANY OTHER WARRANTIES, WHETHER WRITTEN OR ORAL, OR <br />EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF QUALITY, <br />MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE <br />OR ANY WARRANTY AS TO THE SERVICES OR STERICYCLE'S <br />PERFORMANCE HEREIN. <br />2024_SingleSiteSO_V.12_3.12.24 Sales <br />