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There is nothing magic about talking someone down. You are transferring your sense of <br />calm and genuine interest in what the person wants to tell you, and of respectful, clear <br />limit setting in the hope that the person wishes to respond positively to your respectful <br />attention. <br />Again. if at anv time the person threatens to harm him/herself or others, contact 911. <br />Emergencv Contact I nformation <br />o ls struggling or is distressed <br />. ls talking about suicide (wishing they were dead, feeling like a burden to others, <br />feeling hopeless, seeing not reason for living), but is not threatening to harm <br />themselves or others <br />o The volunteer feels is beyond their ability to provide support, but does not require law <br />enforcement intervention <br />Dial directlv or dial 9-1-1 <br />lf a volunteer is helping a guest who: