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a <br />o <br />o ls the animal a pet? lf the animal is a pet, the business can exclude the <br />animal. lf the handler answers that the animal is a service animal, the <br />business can proceed to a second question. <br />o "What is this animal trained to do for you?" The answer to this question <br />will determine if the business needs to allow the animal or if it can exclude <br />the animal. <br />lf the handler refuses to answer, the animal should be excluded. <br />tf the handler discloses their disability but refuses to disclose what the animal is <br />trained to do for them, the animal should be excluded. <br />lf the handler provides documentation or certification that the animal is a service <br />animal, but neither the documentation nor the handler can explain what the <br />animal is trained to do, the business can exclude the animal. (There is no state or <br />federal service animal registry or certification process, so such documentation has <br />no legal meaning and is often purchased on the lnternet.) (Washington State <br />Human Rights Commission ,2OL3l <br />lf the handler answers only that the animal can sit, stay, lie down, come when <br />called, or do something else related to obedience and good manners, this does not <br />indicate the animal is trained to provide services for a disability, and the animal <br />can be excluded. <br />lf the handler answers that the animal makes them feel better, helps them calm <br />down, eases their depression, or something similar, this would indicate that it is <br />the animal's presence alone that helps the handler, and that the animal is not <br />trained to do a task or provide a service. Because the animal does not meet the <br />training requirement, the business can exclude the animal. <br />lf the handler answers that the animal is trained to guide them, help with balance <br />or mobility, alert them to a condition (either physical or situational), pick up or <br />carry items, remind them to take medication, get help, stabilize them during a <br />seizure, redirect their attention from a trigger, or do some other task or provide <br />some service that the person is unable to do themselves or helps with a disability, <br />then the animal is a trained service and must be allowed. (Washington State <br />Human Rights Commission ,2Dt3l <br />Things to remember: <br />Service animals are not limited to large dogs; small dogs and miniature horses <br />often work as service animals. <br />Service animals will often be identified with a harness or vest, but there is no <br />requirement that the service animal have any identification' <br />a <br />a <br />a <br />a <br />a <br />a