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There is nothing magic about talking someone down. You are transferring your sense of <br />calm and genuine interest in what the person wants to tell you, and of respectful, clear <br />limit setting in the hope that the person wishes to respond positively to your respectful <br />attention. <br />Again, if at any time the person threatens to harm him herself or others contact 911. <br />Erner encrâ–º Contact Information <br />If a volunteer is helping a guest who: <br />Is struggling or is distressed <br />Is talking about suicide (wishing they were dead, feeling like a burden to others, <br />feeling hopeless, seeing not reason for living), but is not threatening to harm <br />themselves or others <br />a The volunteer feels is beyond their ability to provide support, but does not require law <br />enforcement intervention <br />Dial directly or dial 9-1-1 <br />