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Contents <br />Introduction...................................................................................................................................................12 <br />Section I: Cold Weather Shelter Program Administration.............................................................................14 <br />Section II: Volunteer Responsibilities............................................................................................................17 <br />SectionIII: Shelter Operations.......................................................................................................................21 <br />SectionIV: Building Safety.............................................................................................................................32 <br />SectionV: Shelter Shutdown.........................................................................................................................34 <br />Section VI: Verbal De -Escalation Techniques................................................................................................35 <br />