PSA between KCPHD and HopeSource 2024-2025 Cold Weather Shelter

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environment. This includes adhering to basic rules for safety and cleanliness and participating in shelter procedures like check -in and intake. By embracing both their rights and responsibilities, clients can experience an environment where their choices are valued, while fostering a cooperative and respectful community at CWS. Confidentiality and Privacy CWS is deeply committed to safeguarding the confidentiality and privacy of all guests. Personal information gathered during intake or service provision is securely stored and only accessible to authorized staff. Information is shared with outside entities only if the guest has provided explicit consent through a signed Release of Information, or if legally required by a warrant. Guests have full control over how their personal data is shared and can request updates or clarification about their records. By upholding strict confidentiality standards, CWS ensures that clients feel safe and respected, fostering trust and security throughout their stay. IV. Operational Procedures Daily Shelter Operations Evening Shift (6:00 PM —10:00 PM) The first shift is responsible for setting up and opening the shelter as well as checking in guests. • HopeSource staff and volunteers arrive on site at 6:00 PM • Make a visual assessment of the conditions outside the shelter in case any snow needs to be removed, or the walkway is icy. • Ensure all materials needed are available, i.e. plastic totes, mats, sleeping bags, cleaning supplies, coffee, etc. • As the guests come in between 6:30-8:00 PM, one volunteer will log them into the shelter. • Work with guests to place their belongings, except the items they need for the evening, into a large plastic tote. It will be labeled with the guest's name and stored for the evening. ■ Direct the guest to the sleeping area of the facility. ■ Issue sleeping bags and blankets and sleeping mat is available. • Lock doors at 8:00 PM. • HopeSource staff will do a preliminary intake for any new guests. • Ensure guests are aware of all emergency exits in the building and outdoor areas in case they must leave in an emergency. • Prepare, serve and clean up the evening meal. • Maintain the Logbook - The shelter logbook should be used to note any actions or incidents that happen during your shift. Security patrols, guest incidents and any other activity should be noted in the log with the time of each incident. • Staff reserve the right to trespass guests that repeatedly or seriously violate shelter rules; these individuals names will be highlighted in the guidebook. 10 Version last reviewed on {date}