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Pr <br />Recommendations <br />Recommendations <br />For the six audited cities and counties <br />To address permit review performance that does not achieve 120-day <br />compliance, as described on pages 13-23, we recommend the agencies: <br />1. Implement continuous improvement methods, or continue work in <br />progress, which can include: <br />• Building detailed flowcharts of existing process <br />• Ensuring the accuracy of data by promptly recording when <br />applications are submitted, deemed complete, sent out for more <br />information and approved <br />Calculating work time, wait time, and overall performance <br />Analyzing the results <br />Developing change recommendations <br />• Implementing changes and measuring results <br />2. Analyze cost of service and staffing Ievels needed to achieve 120-day <br />performance, such as determining the direct labor and overhead for each <br />type of permit. <br />To address a lack of transparency and predictability for permit applicants <br />in their jurisdiction, as described on pages 24-26 and 32-34, we recommend <br />the agencies: <br />3. Develop clear policies or procedures governing deadline extensions, <br />which can include: <br />• At what point(s) in the review process it is appropriate to initiate an <br />extension <br />• What types of circumstances warrant an extension <br />• Standard lengths of time for extensions or how to determine the length <br />of time <br />4. Establish longer deadlines for permit types that are known to take longer, <br />with written justification <br />5. Prepare for the updated permit performance reporting requirements <br />that will go into effect in 2025 by assessing their ability to meet the <br />requirements and developing any necessary capabilities (such as <br />information systems) to produce those reports. <br />Growth Management Act Recommendations 136 <br />