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However, not all delays in processing permits are due to applicant errors or delays. <br />We found several other factors are just as — or more — important in explaining <br />delays in processing land use permits. These factors may be present at more than <br />one of the audited governments even though we only mention one as an example. <br />Additionally, because we based our observations on a judgmental selection of <br />permits that exceeded the 120-day timeline, our results should not be assumed to <br />affect all of each government's permits. <br />Some permits are complex and difficult to process <br />Some projects are more complex in themselves and require land use, civil and building <br />permits. Each must be completed to correct standards, usually by several departments <br />with different expertise. This means the most difficult permit can delay the review <br />process for other permits on the project, as local governments typically assemble all <br />project feedback from different departments into a combined letter. <br />In addition, available vacant land can be difficult to build on. Especially in more <br />populous areas, flat and simple land has already been developed, so what remains <br />may contain or be next to critical areas — shorelines, wetlands, slopes or other <br />factors that require protection or extra caution in building. These can require <br />governments to ask for additional surveys by the applicant, and can require <br />consultation with, or permits from, state or federal agencies. Additionally, these <br />factors can present regulatory complications. Some local government planning <br />managers noted that regulations have grown more complex over the last few <br />decades, while the 120-day deadline has remained unchanged. Regulations can <br />also offer a legal avenue of challenge for opponents of a project, which can also <br />contribute to delays. <br />A variety of other factors may slow down processing <br />Aside from such overarching reasons for a delay in issuing permits, audited <br />governments described several other factors that contributed to delays during <br />the audit's review period. The COVID-19 pandemic, unsurprisingly, resulted in <br />delays for permits in 2020 and into 2021 as staff retired early, took sick Ieave and <br />transitioned to working from home. In one case, in Kittitas County, a hearing on <br />a permit scheduled for March 2020 was delayed until the following October, while <br />the government's leaders figured out how to hold a virtual hearing that met legal <br />requirements. Three additional issues — one also associated with the pandemic — <br />caused delays at several audited governments, pertaining to staffing and inefficient <br />processes. <br />Insufficient staf, including engineers <br />Managers at several governments said they lost staff during the pandemic, and now <br />find themselves unable to fill all the vacancies needed to clear the backlog of permit <br />reviews. Managers said there are few qualified people and stiff competition to hire <br />Growth Management Act Audit Results 122 <br />