4-8-2024_PW SS Briefings (3) - Laserfiche WebLink

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} the process. The City will also work with local builders, developers, and stakeholders to get their perspectives on the most challenging parts of the process and how to change them. Through this review and implementation of process improvements the City will also incorporate necessary changes to comply with SB 5290,which go into effect in 2025,by having a better understanding of which permit types are likely to take longer so that written justification can be provided,and to document and develop clear policies and procedures for all staff including those necessary that will govern deadline extensions. Through this permit process improvement work we anticipate implementing recommendation nos. 1 and 3-6. Cost of Service and Staffing Levels Recommendation number 2 of the performance audit is to analyze cost of service and staffing levels needed to achieve 120-day performance. With better documentation and a road map of how to streamline the process as noted above,the City anticipates being able to more effectively measure the typical amount of staff time it takes to review and process each permit type. With staff time identified,the costs and appropriate staffing levels could be estimated. This analysis would likely not occur until after the permit process improvement work is completed. Reporting on Permit Processing Times The performance audit notes that only one-third of local governments report on permit timelines, and even fewer included all information required by law. In recent years the City has reported on its website the average permit turnaround times for a variety of permit types.Future City efforts will include a more thorough reporting of timelines as well as including all required elements noted within statute and the recently passed provisions under SB 5290. Key Performance Indicators A citywide effort is getting underway to develop Key Performance Indicators(KPIs)to track and report on the performance of the City's services. While the KPI initiative is citywide, it will be closely coordinated with the permit process improvement work noted above so that when improvements are implemented there will be a system of tracking performance to address those areas that are not meeting performance targets in a more ongoing and regular basis. Again,thank you for your staffs collaboration and careful review of our permitting processes and timelines. Sincerely, Bristol S" Ellington City Manager cc: Mayor and Councilmembers Andrew Bauer,Director of Planning and Community Development Growth Mana9carnent Act - Agency Response 43