Kittitas Harris SLS Agreement v1_Final

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CONFIDENTIAL Cayenta Software and Subscription Agreement 2024-01-11 Page 31 of 41 APPENDIX A-1 TO SCHEDULE A OUT-OF-SCOPE SERVICES 1. “Out-Of-Scope Services” means the any of the following services: • User Training – new employees who need full training or training on new features • Troubleshooting and analysis that ought to have been performed and are capable of being performed by Customer through reference to Documentation or on which the Customer has been trained • Services performed at the Customer’s site • Request to add/change business process configuration for new or changing requirements • Training/Q&A unrelated to system errors • Data migrations / global modification to setup table data • Recovering/Rebuilding data resulting from client error • Services associated with configuring, testing and deploying an Update or Upgrade in any of Organization’s systems. • Any other excluded Support Services as Harris may determine from time to time. • Creation/re-design/changes to Custom Forms (including bill print, notices, letters, check prints), Custom Reports, Custom Interfaces (including file imports/exports) and Custom Integrations • Reconfiguration of fileservers • Setup of new printers, printer setup changes • Changes to software not included in support for versions of the Software, Cayenta Perpetual • Assistance for issues in Software, and Cayenta Subscription Based Software that are more than thirty-six (36) months old (or that are not the most recent version if older than 36 months). • Re-establishment of ODBC connection if connection was lost due to actions of Customer • ODBC connection to other third-party products • Services related to Azure integration performed at the Organization’s site.