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5 Cayenta V9 Statement of Work Project Scope – Products & Services This project will include the following components General This is a project involving multiple threads of work. However, there are tasks and activities that will be performed by both HARRIS and CLIENT that are applicable to many if not all threads of work. Those key activities are outlined below. Key responsibilities are also outlined on a deliverable-by-deliverable basis in the Deliverables section of this document. Key HARRIS Activities: • Prepare a project schedule that outlines all project activities for both HARRIS and CLIENT • Conduct a project kickoff meeting (remote) to provide a project overview to all stakeholders • Provision a CayStone project complete with core V9.2 test cases • Deliver train-the-tester training on new V9.2 features and modules in scope of this project • Provide testing support and incident remediation services as described in the Deliverables section of this document • Conduct weekly incident review meetings (during testing) • Conduct weekly project management meetings to review progress, risks, and issues • Conduct monthly Executive Steering Committee (ESC) meetings (shared responsibility with CLIENT project manager) • Prepare a go-live cutover checklist that details all the tasks needed to successfully complete a go-live cutover • Rehearse the go-live by conducting a mock go-live cutover, using the go-live cutover checklist • Schedule and execute the go-live cutover (outside of business hours) • Provide post go-live support to CLIENT as noted in the Deliverables section of this document Key CLIENT Activities: • Provision required hardware & infrastructure for HARRIS to install and configure all products in scope of this project • Participate in the development of the project schedule, identifying any key dates that need to be considered (ex. Regulatory deadline, vacation/blackout periods, year-end, etc.) • Participate in HARRIS-led overview & training sessions • Provide input and clarifications as required to support the configuration of the solution • Participate in weekly incident review meetings & project management meetings • Contribute to Executive Steering Committee presentations • Lead, manage and monitor all testing activities, ensuring that testing is successfully completed per the dates in the project schedule • Ensure that all logged incidents have sufficient detail for HARRIS to properly triage and remediate the incidents • Re-test corrected incidents in a timely manner • Develop custom test cases that are not included in the V9.2 core test cases provided by HARRIS • Contribute to the go-live cutover checklist and identifying CLIENT-specific tasks that may not be in the standard HARRIS cutover checklist