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3. Goals and outcomes <br />1.GOAL: Outreach. Increase public awareness of the center. <br />OUTCOME: Increase overall utilization by 20%. <br />HOW: Increasing partnerships, build relationships with allied organizations, and increase visibility in the community. <br />2.GOAL: Increase revenues of programs, activities and operations, to reach a balanced budget equal to the capability and capacity <br />of this corporation. <br />OUTCOME: Increase revenue by 60%. <br />HOW: Aggressively pursue grants, donors, and other funding opportunities. <br />3.GOAL: Onboarding. Improve engagement of volunteers to diversify and maintain the excellent level of service that our patrons <br />rave about. <br />OUTCOME: Complete 50% of the 15 onboarding actions in the Strategic Plan (policies/procedures, job descriptions, training). <br />HOW: Reach newly recruited volunteers and get them ready to replace our aging and overburdened team. Our volunteer <br />team is an absolute necessity to supplement the paid staff of two. <br />4.GOAL: Diversity, equity and inclusion. Increase diversity of the Board of Directors. <br />OUTCOME: Replace three retiring board members with knowledgeable and connected community members to govern <br />towards a sustainable future. <br />HOW: Reach out and invite community members with legal, financial and operational expertise and differing demographics.