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a The client will provide Pro-west with remote connection to servers as needed <br />a Additional responsibilities will be identified as tasks are issued <br />PWA will provide the following services on an as-needed basis. This is not an all-inclusive list and <br />additional services may be requested as needed by the Client. <br />L. lnfrastructure & Software <br />a. Hardware/Software analysis <br />b. Esri software upgrades <br />c. Servicepacks/patches <br />d. System design and best practices <br />e. Esri Enterprise deployment support <br />i. ArcGlS Server <br />ii. Portal <br />iii. Pro <br />iv. Data Store <br />v. Web Adaptor <br />f. Troubleshooting <br />g. Training <br />h. Other Esri software as needed <br />2. Geodatabase/SQL <br />a. Management best practices <br />b. Data management, including fabric support <br />c. Automated workflows <br />d. SQL management <br />e. Training <br />f. Troubleshooting <br />g. Custom scripts and/or tools <br />3. System lntegration <br />a. Third party system lntegration with GIS solutions and/or databases <br />i. lncluding Tax Databases <br />b. Strategic planning <br />c. Third party system assessment <br />d. Training <br />e. Troubleshooting <br />4. Solution Configuration <br />P rofessiona I Se rvi ces Ag ree m ent (r ev . O9 I 24 120 1 8) <br />Page 14 of 2Q