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Master Services and Purchasing Agreement for Agency <br /> Title: Master Services and Purchasing Agreement between Axon and Agency <br /> Department: Legal <br /> Version: 19.0 <br /> Release Date: 8/18/2023 Page 10 of 40 <br />Professional Services Appendix <br />If any of the Professional Services specified below are included on the Quote, this Appendix applies. <br />1. Utilization of Services. Agency must use professional services as outlined in the Quote and this Appendix within six <br />(6) months of the Effective Date. <br />2. Axon Full Service (Axon Full Service). Axon Full Service includes advance remote project planning and <br />configuration support and up to four (4) consecutive days of on-site service and a professional services manager to <br />work with Agency to assess Agency’s deployment and determine which on-site services are appropriate. If Agency <br />requires more than four (4) consecutive on-site days, Agency must purchase additional days. Axon Full Service <br />options include: <br />System set up and configuration <br /> Instructor-led setup of Axon View on smartphones (if applicable) <br /> Configure categories and custom roles based on Agency need <br /> Register cameras to Agency domain <br /> Troubleshoot IT issues with Axon Evidence and Axon Dock ("Dock") access <br /> One on-site session included <br />Dock configuration <br /> Work with Agency to decide the ideal location of Docks and set configurations on Dock <br /> Authenticate Dock with Axon Evidence using admin credentials from Agency <br /> On-site assistance, not to include physical mounting of docks <br />Best practice implementation planning session <br /> Provide considerations for the establishment of video policy and system operations best practices based <br />on Axon’s observations with other agencies <br /> Discuss the importance of entering metadata in the field for organization purposes and other best <br />practices for digital data management <br /> Provide referrals of other agencies using the Axon camera devices and Axon Evidence <br /> Recommend rollout plan based on review of shift schedules <br />System Admin and troubleshooting training sessions <br />Step-by-step explanation and assistance for Agency’s configuration of security, roles & permissions, categories & <br />retention, and other specific settings for Axon Evidence <br />Axon instructor training (Train the Trainer) <br />Training for Agency’s in-house instructors who can support Agency’s Axon camera and Axon Evidence training <br />needs after Axon has fulfilled its contractual on-site obligations <br />Evidence sharing training <br />Tailored workflow instruction for Investigative Units on sharing Cases and Evidence with local prosecuting <br />agencies <br />End user go-live training and support sessions <br /> Assistance with device set up and configuration <br /> Training on device use, Axon Evidence, and Evidence Sync <br />Implementation document packet <br />Axon Evidence administrator guides, camera implementation guides, network setup guide, sample policies, and <br />categories & roles guide <br />Post go-live review <br />3. Body-Worn Camera Starter Service (Axon Starter). Axon Starter includes advance remote project planning and <br />configuration support and one (1) day of on-site Services and a professional services manager to work closely with <br />Agency to assess Agency’s deployment and determine which Services are appropriate. If Agency requires more than <br />one (1) day of on-site Services, Agency must purchase additional on-site Services. The Axon Starter options include: <br /> <br />System set up and configuration (Remote Support) <br /> Instructor-led setup of Axon View on smartphones (if applicable) <br /> Configure categories & custom roles based on Agency need <br /> Troubleshoot IT issues with Axon Evidence and Dock access <br />DocuSign Envelope ID: 2C761ADF-E7E7-47CB-90C8-565956429D82