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<br />Professional Services Agreement (rev. 09/24/2018) <br />Page 14 of 20 <br />• The client will provide Pro-West with remote connection to servers as needed. <br /> <br />• Additional responsibilities will be identified as tasks are issued. <br /> <br /> <br /> <br /> <br /> <br />PWA will provide the following services on an as-needed basis. This is not an all-inclusive list and <br />additional services may be requested as needed by the Client. <br /> <br />1. Infrastructure & Software <br />a. Hardware/Software analysis <br />b. Esri software upgrades <br />c. Service packs/patches <br />d. System design and best practices <br />e. Esri Enterprise deployment support <br />i. ArcGIS Server <br />ii. Portal <br />iii. Pro <br />iv. Data Store <br />v. Web Adaptor <br /> <br />f. Troubleshooting <br />g. Training <br />h. Other Esri software as needed <br /> <br />2. Geodatabase/SQL <br />a. Management best practices <br />b. Data management, including fabric support <br />c. Automated workflows <br />d. SQL management <br />e. Training <br />f. Troubleshooting <br />g. Custom scripts and/or tools <br /> <br />3. System Integration <br />a. Third party system Integration with GIS solutions and/or databases <br />i. Including Tax Databases <br />b. Strategic planning <br />c. Third party system assessment <br />d. Training <br />e. Troubleshooting <br /> <br />4. Solution Configuration <br />DELIVERABLES <br />