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r CenterFuse should continue their active role in <br />coordinating and scheduling meetings with project- <br />critical partners. Outsiders to Ellensburg find great <br />value in this. <br />Activitv <br />L Create Developer / ReaI Estate Group <br />FAQs <br />o Planning Commission meeting notes and active <br />development and permits are used to evaluate a city's <br />friendliness to business and development. <br />HOW TO ENHANCE THE CUSTOMER EXPERIENCE <br />Developers * real estate groups follow a four-step process when identiSring locations. CenterFuse should <br />prioritize activities around the following four steps to improve Ellensburg consideration: <br />1 1-Iaving properties that meet site selection criteria. 'As I moae through the deaelopment process, I <br />. /ook for the ease of deaebbmenl. The batbway loo -tr naD.ung pfopefty ldentltlcaflon. J J t t J <br />o Developing perception of business friendliness uelopment' Mo:tfi the abilitltfor that giuen <br />o supporting property r,rability exploration . jurisdiction to moue the entitlement process swfft/t <br />and efidentfi. [I gauge it] through pior <br />RECOMMENDED pRIoRITy ACTIONS expeience' hearsal' just as it's happening'" <br />As an orgarizaion with limited resources, CenterFuse prioritizes which activities to tackle as it relates to <br />improving customer service for those involved in connecting a client with a community to start or grow a <br />business. Activities that address immediate developer ot real estate group needs are indicated below <br />Rational <br />Developets need and want this today. Building the FAQs <br />addtesses a current need and sets CenterFuse up with the <br />matedals it will need for any website updates. <br />2 Build Out Ellensburg Economic <br />Development Data <br />Groups considering Ellensburg want insight into what makes <br />it an attracive location for businesses. This includes pertnit <br />volume, developments in-progress, and other vital economic <br />data. Creating this content addresses these questions while <br />giving CenterFuse additional information it will need for <br />futute site updates. <br />3 Collect Countywide Wotkforce <br />Data <br />Workforce data is a much-requested demographic datapoint. <br />Having the data in-hand u'ill ensure questions can be quickly <br />and accurately answered. \X,4rile city-specific data is prefered, <br />county-level data is a good starting point. <br />4 Gather Initial List of Active <br />Listings <br />This will serve tu/o benefits. It will help populate a future <br />section on the website where parties can go to leam about <br />existing properties for sale or lease. Secondly, it will start <br />conditioning local property ovmers to expect future outreaches <br />about their properties. <br />5 Update CenterFuse Website The website is a valuable resource that developers and real <br />estate groups actively visit to leam about a specific city and <br />potential properties. Updating the site with the above- <br />mentioned information will provide key influencets with a <br />one-stop shop to answer their initial questions. <br />6 Build Developer / Real Estate <br />Grcup Email Database & Email <br />Templates <br />Be ready to anflounce positive economic development news <br />(e.g. land use updates, new developments breaking gtound) <br />when it happens. Build out the contact database and email <br />templates so that information can be widely shared with ease. <br />7 Plan & Execute Quaterly <br />Property Owner Outreach <br />Ongoing outreach to propefty o.wllers is needed to keep site <br />Iistings cuffent. This can be a lower priority item as listings will <br />likely not change with qreat frequency. <br />'r ellensburgcenteluse@gmail.cor <br />r ellensburocenterfuse,com <br />EnensburgBusinessDevetopment QIcENTERFUsE ill',i.:#l,lj,?ie,suire2,8 llli:lliiJll