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Kittitas County <br />Board of County Commissioners <br /> <br />Time-critical Fixes <br /> <br />We acknowledge there is a backlog within IT Operations (systems and <br />network administration) which results in delayed responses and <br />scheduled activities. For more than 20 years, the Operations division has <br />remained at 2 FTEs while the number of systems, hardware, and <br />technologies supported have increased dramatically. Security concerns <br />alone could consume the resources of 1 FTE. <br /> <br />IT is always available to address time-critical issues. If we are made <br />aware of them, they are prioritized over non-time-critical requests. We <br />are not aware of any time-critical issues we have been unavailable to <br />resolve. <br /> <br />For less than critical fixes, scheduling activities is standard procedure in <br />almost all industries. A simple solution would be to bring IT into the <br />project during the planning phase and to continue communication <br />throughout the project so that tasks can be scheduled to occur when <br />needed. <br /> <br />To address non-time-critical fixes and the backlog of work in the <br />Operations division, IT recommends IT hire an Operations Administrator <br />who can support both systems and operations administration, thereby <br />shortening the response time for both critical and non-critical fixes for all <br />offices and departments. <br /> <br />Enhanced System Performance <br /> <br />Poor system performance has not been reported to IT as something <br />needing to be addressed. System performance of the network and <br />enterprise systems are the purview of the IT Department and should not <br />be addressed by anyone outside of IT. For Sheriff only systems, IT has <br />minimal concern with providing LET administrative access. See 4 above. <br /> <br />Secure and efficient operation of KCSO technologies <br /> <br />Security and efficiency of the network and enterprise systems are a <br />purview of the IT Department. For Sheriff only systems, IT has minimal <br />concern with providing LET administrative access. See 4 above. <br /> <br />Elevated privileges to network and enterprise systems <br /> <br />IT has serious concerns of providing elevated privileges to network and <br />enterprise systems to any employee outside of the IT Department. The IT <br />Director is responsible for the county network and enterprise systems, <br />and the security of the electronic public records that reside on the