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Page 3 <br /># # # <br />Lean is a holistic approach to reduce unnecessary effort and increase value for the customer through <br />continuous process improvement. Standardizing processes for speed and accuracy frees up time to <br />focus on exceptions and utilize creativity. Lean doesn't solve all problems; it's about small value-adding <br />changes and continuous improvements over time. We look forward to continuing this work, getting your <br />feedback, and making more process improvements.