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<br />Professional Services Agreement <br />Page 22 <br /> <br />(3) Prior to beginning service or prior to an expected change in service, the <br />provider will clearly communicate to the Client and the County the maximum <br />service hours per month the Client can expect to receive. Service changes <br />will not occur until the Client has received proper notification from DDA. <br /> <br />(a) The Client’s DDA PSCP is the driver for service. The CMIS County <br />Service Authorization and updated Planned Rates information will not <br />exceed the Client’s DDA PSCP. <br /> <br />(b) The amount of service the Client receives should match with the CMIS <br />County Service Authorization and updated Planned Rates information. <br /> <br />(4) All Clients will have an individualized plan to identify Client’s preferences. <br />Minimum plan elements are outlined in the reference document “Criteria for <br />an Evaluation.” A copy of the Client’s individualized plan will be provided to <br />their CRM, guardian and others as appropriate. <br /> <br />(5) Semi-annual progress reports that describe the outcomes of activities will be <br />provided by the provider to the County and the CRM, guardian and others <br />as appropriate. The report will summarize the progress made towards the <br />Client’s individualized goals. <br /> <br />(6) All Clients will be contacted by their service provider according to Client <br />need and at least once per month. <br /> <br />(7) If Clients in Individual Employment, Group Supported Employment, or <br />Prevocational services have not obtained paid employment at minimum <br />wage or better within six (6) months, the County will assure the following <br />steps are taken: <br /> <br />(a) Review the progress toward employment goals; <br /> <br />(b) Provide evidence of consultation with the family/Client; and <br /> <br />(c) Develop additional strategies with the family/Client, county staff, <br />employment support staff and the case manager. Strategies may include <br />providing technical assistance, changing to a new provider, and/or <br />providing additional resources as needed to support the in dividual’s <br />pursuit of employment. The additional strategies will be documented for <br />each Client and kept in the Client’s file(s). <br /> <br />(8) If after twelve (12) months the Client remains unemployed, an additional <br />review will be conducted. The provider will address steps outlined in the