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<br /> 1 <br />EXHIBIT A <br />Description of Service <br /> <br />Critical Insight Commercially Available Products <br />v. December 2020 <br />Product Release Status <br />On-Premises MDR Generally Available <br />Nessus, On-Premises Vulnerability Scanning Generally Available <br />AWS MDR Generally Available <br />Microsoft MCAS Adaptor MDR Generally Available <br />Microsoft Azure MDR Beta <br />Microsoft Defender for Endpoint MDR Beta <br />Log Retention Generally Available <br /> <br /> <br />ALL COMMERCIALLY AVAILABLE PRODUCTS OFFERED BY CRITICAL INSIGHT TO CUSTOMERS ARE <br />DETAILED IN THIS DESCRIPTION OF SERVICES. “GENERALLY AVAILABLE” PRODUCTS ARE SUBJECT TO <br />THE SERVICE LEVEL COMMITMENTS OR “SLA’s” SET FORTH ON PAGE 8 HEREOF. PRODUCTS LISTED AS <br />“ALPHA” OR “BETA” ARE NOT SUBJECT TO ANY SLA’s. ALPHA/BETA PRODUCTS ARE PROVIDED ‘AS IS’ <br />WITH NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. CI SHALL USE COMMERCIALLY REASONABLE <br />EFFORTS TO SUPPORT ALPHA AND BETA PRODUCTS ONLY ON AN ‘AS AVAILABLE’ BASIS. <br /> <br /> <br />Service Description <br />(Service ID) Description <br />Critical Insight <br />Platform <br />(CI-P) <br />The provisioning process to set up the ingest capabilities for each <br />platform varies depending on the monitoring platform: <br /> <br />• On Premises Collectors: <br />• Deliver and install or provide instruction for installation of <br />the Critical Insight Collector (CIC) on Customer premises and <br />verify operation <br />• Share provisioning instructions for any other specified data <br />sources <br />• Cloud - AWS: <br />• Determine from the list of CI approved sources which <br />services Customer intends for Critical Insight (“CI”) to <br />monitor and provide relevant provisioning instructions <br />• Microsoft - MCAS, Defender (Azure Cloud or Endpoint):