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DocuSign Envelope lD: 6E398049-FgFB-4568-8844-67D824308E87
<br />AAXON Master Services and Purchasing Agreement
<br />between Axon and Agency (Ontine)
<br />2.9
<br />2.10
<br />2.11
<br />Support Services. Subject to the payment of fees, Flock shall monitor the performance
<br />and of Flock Services and may, from time to time, advise Customer on changes to theSgryicq or.the Designated Locations which may improve the performance or fu-nctionality
<br />of the Services or may improve the quality of the Footage. T'he work, its timing, and the
<br />fees payable relating to such work shall be agreed by the Parties prior to any alt6iations to
<br />or changes of the Serv_ices or the Designated Locations ("Monitoring Serufces"). Subject
<br />to the terms hereof, Flock will provide Customer with reasonable iechnical and on-iitesupport and maintenance services ("on€ite selvices") in-person or by email athello@flocksafety.com. Flock will use commercialty reasonabie efforts to respond to
<br />requests for support.
<br />lntentionally deleted.
<br />Changes to Platform. Fjogk Safety may, in its sole discretion, make any changes to any
<br />system or platform that it deems necessary or useful to (i) maintain oienhanie (a) th6quality .or delivery of, Flock Safety's products or services to its customers, 1bj the
<br />competitive strength of, or market for, Flock Safety's products or services, (c) such piaitorm
<br />or system's cost efficiency or performance, or (ii) to comply with applicablj iaw.
<br />Customer Resoonslbllities.3.1 Gustomer Obligations. Upon creation of a User lD, Customer agrees to provide Flock
<br />with accurate, complete, and updated registration information. Cultomer may not select
<br />as its User lD a name that Customer does not have the right to use, or another person's
<br />name with the intent to impersonate that person. Customer may not transfer its account to
<br />anyone else without prior written permission. Customer will not share its account orpassword with anyone and must protect the security of its account andpassword. Customer is responsible for any activity associated with its account. Customer
<br />shall be responsible for obtaining and maintaining any equipment and ancillary services
<br />needed to connect to, access or otherwise use the Services. Customer wilt, lt its own
<br />expense, provide assistance to Flock, including, but not limited to, by means of access to,and use of, Customer facilities, as well as by means of assistince from Customer
<br />personnel to the limited extent any of the foregoing may be reasonably necessary to enable
<br />Flock to perform its obligations hereunder, including, without limitation, any obligitions with
<br />respect to Support Services or any lnstallation Services.
<br />3.2 Cuslomer Representations and Warranties. Customer represents, covenants, and
<br />warrants that Customer will use the Services only in compliance with this Agreement andall applicable laws and regulations, including but not limited to any laws rllating to the
<br />recording or sharing of video, photo, or audio content. To the extent allowed Uy tne
<br />governing law of the state mentioned in Section 9.6, or if no state is mentioned in Section9'6, by the law of the State of Georgia, Customer hereby agrees to indemnify and hold
<br />harmless Flock .against any damages, losses, liabilities, settlements and expenses,
<br />including without limitation costs and ittorneys'fees, in connection with any claim or action
<br />that arises from an alleged violation of Customer's representations and waranties madepursuant to this Section 3.2, Custome/s lnstallation Obligations, or otherwise from
<br />Customer's use of the Flock Services, Hardware and any Embedded Software, including
<br />any claim that such actions violate any applicable law or third party right. Although Flock
<br />has no obligation to m6nitor Customer's use of the Flock SeMcei, Fiock may dJ so and
<br />may prohibit any use of the Services it believes may be (or alleged to be) in vioiation of the
<br />foregoing.
<br />Agreement, Flock shall have the right to cease work immediately in the area affected until
<br />such materials are removed or rendered harmless.Any additional expenses incurred byFlock as a result of the discovery or presence of hazardous material or hazardous
<br />conditions shall be the responsibility of customer and shall be paid prompfly upon billing
<br />: Fraster Servtces ano
<br />: Legal
<br />3
<br />I lfle
<br />Department
<br />Version: 1,0
<br />Release Datei 3/ 3L/ 2O2L
<br />n9 Agreement oetween Axon ano Agency (unilne)
<br />Page 28 of 47
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