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81 <br /> <br />Attachment G: Record Incoming Phone Message <br />(potential triage to multiple extensions) <br /> <br /> <br />Determine which phone line will receive the recording and what options a caller will have. For <br />example, what choices will the caller have to choose from such as dial 1 for the front <br />desk. Determine what is done when a message is played – will it repeat the options to dial for a <br />certain department/information or will it hang up. <br />Create a script and attach it to a service request from IT. IT will need to help with additional <br />extensions as needed. <br />Call Handler recording instructions are (Call Handler recording instructions - Kittitas County <br />User Wiki): <br /> <br />1. Type out a script to read, this will allow you speak clearly. <br />2. Dial 905 to access the Greetings Administrator System. <br />3. The recording will say "Welcome to Unity Connection Greeting Administrator. <br />Please enter your ID." This will be your extension number. <br />4. Enter your PIN when prompted. Use your voicemail box PIN. <br />5. Enter the extension of the call handler you want to manage, when prompted. <br />For example, 511 will get you to the Clerk's Office call handler. <br />6. The prompt will tell you “Callers hear the standard greeting...” then there are <br />several options. Press 2 to change the standard greeting. <br />7. The prompt will then ask you if you want to play the standard greeting or <br />rerecord the greeting, press 2 to rerecord the greeting. <br />8. Speak the script you wrote out previously. <br />9. Press # to finish recording. You can playback the message to make sure it <br />sounds how you would like it by pressing 1 or rerecord by pressing 2 again. <br />How to Edit <br />1. Follow steps 2-5 above. <br />2. The system will play the current standard greeting then give options, press 2 <br />to rerecord your new greeting <br /> <br />Depending on how many extensions, etc. IT will provide #s to record on. IT may need to <br />request assistance from the vendor (Ednetics) as well.