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DocuSign Envelope lD: 55885E9C-C664-43ED-90F6-98882715E28D <br />AAXON Master Services and Purchasing Agreement <br />Account Maintenance <br />' Conducting remote training on new features and devices for Agency's leadership' Thoroughly documenting issues and workflows and suggesting new workflows to improve the <br />effectiveness of the Axon program <br />' Conducting weekly conference calls to cover current issues and program status' Visiting Agency quarterly (up to 3 consecutive days) to perform a quarterly business review, <br />discuss Agency's goals for your Axon program, and continue to ensure a successful <br />-dep!-q!{ne!:-'_!_oJSupport <br />Axon devices <br />Direct <br />a <br />. Providing remote, tier 1 and tier 2 technical support for Axon devices <br />Creating and <br />Out of Scooe Services. The ASE is responsible to perform only the Services described in this <br />Appendix. Any additional Services discussed or implied that are not defined explicitly in this <br />Appendix will be considered out of the scope. <br />ASE Leave Time. The ASE will be allowed up 7 days of sick leave and up to 15 days of vacation <br />time per each calendar year. The ASE will work with Agency to coordinate any time off and will <br />provide Agency with at least 2 weeks' notice before utilizing any vacation days. <br />I iue:Servrces ano Purcnasrng <br />4 <br />5 <br />Department: Legal <br />Versionl 12.0 <br />Release Date: L2/ L8/ 2O2O <br />oerween Axon ano Agency <br />Page 49 of49