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DocuS ign Envelope I D: 6A01 9206-47 F7 -47 1 D -A9E6-FC93997A2098 <br />AAXON <br />4 <br />5 <br />Master Services and Purchasing Agreement <br />Account Maintenance <br />' Conducting remote training on new features and devices for Agency's leadership <br />' Thoroughly documenting issues and workflows and suggesting new workflows to improve the <br />effectiveness of the Axon program <br />' Conducting weekly conference calls to cover current issues and program status' Visiting Agency quarterly (up to 3 consecutive days) to perform a quarterly business review, <br />discuss Agency's goals for your Axon program, and continue to ensure a successful <br />deployment of Axon devices <br />Direct Support. Providing remote, tier 1 and tier2 technical support forAxon devices. Creating and monitoring RMAs remotely <br />Data Analysis <br />' Providing quarterly Axon usage data to identify trends and program efficiency opportunities <br />' Comparing an Agency's Axon usage and trends to peers to establish best practices <br />' Proactively monitoring the health of Axon equipment and coordinating returns when needed <br />Agency Advocacy <br />' Coordinating bi-yearly Voice of Agency meetings with Device Management team. Recording and tracking Agency feature requests and major bugs <br />Out of Scope Services. The ASE is responsible to perform only the Services described in this <br />Appendix. Any additional Services discussed or implied that are not defined explicitly in this <br />Appendix will be considered out of the scope. <br />ASE Leave Time. The ASE will be allowed up 7 days of sick leave and up to 15 days of vacation <br />time per each calendat year. The ASE will work with Agency to coordinate any time off and will <br />provide Agency with at least 2 weeks' notice before utilizing any vacation days. <br />Title: Master servrces and Purcnasing Agreement <br />Department: Legal <br />Version : 12.0 <br />Release Dale: t2/ IB/2020 <br />Detween Axon and Agency <br />Page 49 of 49