Laserfiche WebLink
s p <br />AaxoN Master Services and Purchasing Agreement <br />3.3 The purchase of Regional ASE Services includes 2 complimentary Axon Accelerate tickets <br />per year of the Agreement, so long as the ASE has started work at Agency and Agency is <br />current on all payments for the Regional ASE Service. <br />The Regional ASE service options are listed below: <br />Account Maintenance. Conducting remote training on new features and devices for Agenry's leadership <br />' Thoroughly documenting issues and workflows and suggesting new workflows to improve the <br />effectiveness of the Axon program. Conducting weekly conference calls to cover current issues and program status <br />' Visiting Agenry quarterly (up to 3 consecutive days) to perform a quarterly business review, <br />discuss Agency's goals for your Axon program, and continue to ensure a successful <br />deployment of Axon devices <br />Direct Support. Providing remote, tier 1 and tier 2 technical support for Axon devices. Creating and monitoring RMAs remotely <br />Data Analysis <br />' Providing quarterly Axon usage data to identify trends and program efficiency opportunities. Comparing an Agency's Axon usage and trends to peers to establish best practices <br />' Proactively monitoring the health of Axon equipment and coordinating returns when needed <br />Agency Advocacy. Coordinating bi-yearly Voice of Agency meetings with Device Management team. Recording and tracking Agency feature requests and major bugs <br />Out of Scope Services. The ASE is responsible to perform only the Services described in this <br />Appendix. Any additional Services discussed or implied that are not defined explicitly in this <br />Appendix will be considered out of the scope. <br />ASE Leave Time. The ASE will be allowed up 7 days of sick leave and up to 15 days of vacation <br />time per each calendar year. The ASE will work with Agency to coordinate any time off and will <br />provide Agency with at least 2 weeks'notice before utilizing any vacation days. <br />Iitle: Master ano Purcnasrng Agreement oetween Axon and Agen€y <br />Department: Legal <br />Version: 9.0 <br />Release Date: 4/ 17/2020 Page 32 of 33 <br />4 <br />5