SH21-036 - Laserfiche WebLink

Home Browse Search

p AnxoN 4 Master Services and Purchasing Agreement are appropriate. lf Agency requires more than 1 day of on-site Services, Agency must purchase additional on-site Services. The include: Bodv-Worn Camera Virtual 1-Day Service IBWC Virtual). BWC Virtual includes all items in the BWC Starter Service Package, except one day of on-site services. CEW Services are detailed below: System set up and configuration (Remote Support) r lnstructor-led setup of Axon View on smartphones (if applicable) . Configure categories & custom roles based on Agency need r Troubleshoot lT issues with Axon Evidence and Axon Dock ("Dock") access Dock configuration . Work with Agency to decide the ideal location of Dock setup and set configurations on Dock. Authenticate Dock with Axon Evidence using "Administrator" credentials from Agency . Does not include physical mounting of docks Axon instructor training (Train the Trainer) Training for Agency's in-house instructors who can support Agenry's Axon camera and Axon Evidence training needs after Axon's has fulfilled its contracted on-site obligations End user go-live training and support sessionso Assistance with device set up and configuration. Trainiql on device use, Axon Evidence, and Evidence Sync lmplementation document packet Axon Evidence administrator guides, camera implementation guides, network setup guide, sample policies, and categories & roles guide System set up and configuration . Configure Axon Evidence categories & custom roles based on Agency need. o Troubleshoot lT issues with Axon Evidence. r Register users and assign roles in Axon Evidence. . For the CEW Full Service Package: On-site assistance included For the CEW Starter Package: Virtual assistance included Dedicated Project Manager Assignment of specific Axon representative for all aspects of planning the rollout (Project Manager). ldeally, Project Manager will be assigned to Aqency 4-6 weeks before rollout Best practice implementation planning session to include: . Provide considerations for the establishment of CEW policy and system operations best practices based on Axon's observations with other agencies r Discuss the importance of entering metadata and best practices for digital data management. Provide referrals to other agencies using TASER CEWs and Axon Evidence o For the CEW Full Service Package: On-site assistance included . For the CEW Starter Packaqe: Virtual assistance included System Admin and troubleshooting training sessions On-site sessions providing a step-by-step explanation and assistance for Agency's configuration of sglu!ity, roles & permissions, categories & retention, and other specific settings for Axon Evidence r ruej Master Serurces and Purchasing Agreement between Axon and Agency Department: Legal Version:9.0 Release Date: 4/77/2020 Page 11 of33