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Master Services and Purchasing Agreement <br />Title: Master Services and Purchasing Agreement between Axon and Agency <br /> Department: Legal <br /> Version: 8.0 <br /> Release Date: 11/8/2019 Page 31 of 32 <br />3.3. The purchase of Regional ASE Services includes 2 complimentary Axon Accelerate tickets <br />per year of the Agreement, so long as the ASE has started work at Agency and Agency is <br />current on all payments for the Regional ASE Service. <br /> <br />The Regional ASE service options are listed below: <br />Account Maintenance <br />• Conducting remote training on new features and devices for Agency’s leadership <br />• Thoroughly documenting issues and workflows and suggesting new workflows to improve the <br />effectiveness of the Axon program <br />• Conducting weekly conference calls to cover current issues and program status <br />• Visiting Agency quarterly (up to 3 consecutive days) to perform a quarterly business review, <br />discuss Agency's goals for your Axon program, and continue to ensure a successful <br />deployment of Axon devices <br />Direct Support <br />• Providing remote, tier 1 and tier 2 technical support for Axon devices <br />• Creating and monitoring RMAs remotely <br />Data Analysis <br />• Providing quarterly Axon usage data to identify trends and program efficiency opportunities <br />• Comparing an Agency's Axon usage and trends to peers to establish best practices <br />• Proactively monitoring the health of Axon equipment and coordinating returns when needed <br />Agency Advocacy <br />• Coordinating bi-yearly Voice of Agency meetings with Device Management team <br />• Recording and tracking Agency feature requests and major bugs <br />4 Out of Scope Services. The ASE is responsible to perform only the Services described in this Appendix. <br />Any additional Services discussed or implied that are not defined explicitly in this Appendix will be <br />considered out of the scope. <br />5 ASE Leave Time. The ASE will be allowed up 7 days of sick leave and up to 15 days of vacation time <br />per each calendar year. The ASE will work with Agency to coordinate any time off and will provide <br />Agency with at least 2 weeks’ notice before utilizing any vacation days. <br />DocuSign Envelope ID: 9D428523-5BE5-448A-9A84-474FCDA7B600