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C. Jia Tech Service Level Agreement <br />Statewide Imagery Data <br />November 15,2016 <br />1 1 at the Geospatial Portal website upon completion and signing of the I 7 <br />1II contacts.I <br />TERMS OF SERVICE <br />USER SUPPORT e• End users and funding organizations must have the technical knowledge and 'Understood <br />resources to support their users. There is no technical user support functions <br />t <br />built into this contract byWaTech. <br />All and all available documentation will be available online at the vendor <br />website and at the Geospatial Portal website at:htto://geograohy.wa.eov <br />HOURS OF OPERATION • The statewide 1 foot imagery services is guaranteed to be up and running /Understood <br />Monday through Friday from 7:00 AM to 6:00 PM. • <br />DEPLOYMENT/ L The statewide 1 foot imagery service will be published on the state's <br />Understood <br />INFRASTRUCTURE j Geospatial Portal as a REST service. All services can be found online at: <br />htto://aeoservices.wa.Rov/arcgisirest/services <br />t• <br />All 6"imagery is available through the vendors online application.I <br />FREQUENCY OF DATA • The statewide 1 foot imagery will be updated every 2-3 year(last flight was Understood <br />UPDATES the summer of 2015) <br />Continuous 12-24 month urban area refresh of 6 Inch imagery in urban areas <br />with populations greater than 50,000. ,r. •— <br />1DOCUMENTATION * The FAQ's provide extensive insight on the use of the imagery data and are Understood <br />available at the Geospatial Portal and at the vendor's site online. <br />orLIMITATIONOFDATAl• The imagery data only available to contributing entities and cannot be Understood <br />USAGE I shared outside your organization. If you are single user contributor then it can' <br />only be used by the single,named user. II. This is not NAIP data but rather licensed imagery data that is not in the public 1 <br />domain. . <br />4 <br />AGREEMENT <br />1. Please refer to the Imagery Services Requirements Matrix for the full detailed list. <br />2. There is no user support for these services but Online Documentation is available.The user is responsible for any and all <br />results generated and the state cannot be held liable for the information. <br />Version 1.0(11/2016) Page 3 of 4