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77 <br />BUSINESS TO <br />r, <br />Business -to -Community Stars <br />Recognizing the Best in <br />Ellensburg Customer Service <br />The 132C Stars program promotes a vibrant <br />business climate and welcoming community <br />by, rewarding_great customer service. <br />Excellent customer service is essential <br />to the health of our businesses. <br />The 62C Stars program recognizes and rewards <br />outstanding customer service, using the definition <br />set by the National Customer Service Association: <br />• Respect: We value the differences of <br />every person and their right to participate <br />without bias. <br />• Honesty: We tell the truth in all <br />situations remembering professionalism <br />and compassion. <br />• Trust: We trust in others and maintain <br />our trust -worthiness. <br />• Integrity: We do what we'say,we will do— <br />even when no one is watching -regardless <br />of the cost. ' <br />