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shall not be in breach hereof or othenrise liable for any failure or inability to provide the Services as a result of such unavailability of any Third Party Components; and (b) MAIS may in its sole discretion modify, change or replace the applicable Third Party Components and otherwise attempt to mitigate the impact of the such unavailability of Third Party Components, subject to the right to terminate set out in Section 16. L Customer Responsibilities (a) Gooperation by Customer. Customer acknowledges that the success and timeliness of the implementation process shall require the active participation and collaboration of Customer and its staff and agrees to act reasonably and co- operate fully with MAIS to achieve the Completion of Services related to any Professional Services provided by MAIS. To enable MAIS to provide effective Support Services, the Customer will establish auto remote access based on remote access procedures compatible with MAIS' practices. (b) Project Manager. Customer shall appoint a project managerwho shallwork closely with MAIS to facilitate the successful completion of the implementation process and who shall be responsible for supervising Customer staff and ensure their co-operation with and participation in such process during any Professional Services engagement. (c) Gustomer Equipment. Customer agrees that it shall be responsible, at its sole expense, for providing all lnternet access, including but not limited to obtaining, installing and maintaining all equipment, hardware, network, lnternet or direct telecommunications connections and software applications (e.9. web browser) at Customer's facilities required for Users to access and use the Services. MAIS shall not be responsible for the operation of any lnternet, network or other communication services. Customer further acknowledges that access to and the operation of the Services requires Customer's and Users' hardware to be of sufficient quality, condition and repair, and Customer agrees to and/or to ensure that Users' maintain their applicable hardware in the appropriate quality, condition and repair at its sole cost and expense. These requirements may also be necessary in order to facilitate the achievement of Completion of Services related to any Professional Services supplied by MAIS. (d) Passwords. Customer agrees to comply with all MAIS security policies and procedures as provided to it and amended from time to time. Customer and its Users shall be responsible for keeping any and all passwords and user lD's assigned to its Users secret and confidential. Customer agrees that it is and shall remain solely and completely liable for any communications or other uses that are made using Customer's or its Users' passwords and user lD's, as well as any obligation that may result from such use. Customer agrees to notify MAIS in writing if it believes that a password has been stolen or might otherwise be misused. Customer agrees to notify MAIS immediately of any unauthorized use of any password or user lD or any other breach of security suspected by Customer. (e) Users. The Customer is responsible for: (i) the actions of Users using the Services in accordance with this Agreement; (ii) ensuring that Users agree to any further terms and conditions as may be provided by MAIS from time to time for Users; and (iii) informing MAIS of any information about Users' actions that may affect either the Services or third party data contained in or used by the Services, or MAIS' ability to provide the Services as contemplated by this Agreement. (f) Gompliance with Laws. Customer represents and warrants to MAIS that it and its Users will at all times be in compliance with all applicable local, state, provincial, federal and international laws including but not limited to those laws regarding restrictions on exports, defamation, libel, harm to reputation, invasion of privacy, misuse or failure to protect personal information, violation of secrecy, confidentiality, unfair competition and other situations which could generate liability. (g) Data Security. Customer acknowledges and agrees that use of or connection to the lnternet is inherently insecure and provides opportunity for unauthorized access by a third party to Customer's and its Users' (as well as MAIS') computer systems, networks and any and all information stored therein. Customer is solely responsible for ensuring that (i) Customer's computer systems are secure and protected from unwanted interference (such as "hackers" and viruses). MAIS DOES NOT GUARANTEE THE PRIVACY, SECURITY, AUTHENTICITY, AND NON-CORRUPTION OF ANY INFORMATION TRANSMITTED OR STORED IN ANY SYSTEM CONNECTED TO THE INTERNET. WE SHALL NOT BE RESPONSIBLE FOR ANY ADVERSE CONSEQUENCES WHATSOEVER OF CUSTOMER'S OR ITS USERS' CONNECTION TO OR USE OF THE INTERNET, AND MAIS SHALL NOT BE RESPONSIBLE FOR ANY USE BY CUSTOMER OR ANY USER OF CUSTOMER'S INTERNET CONNECTION IN VIOLATION OF ANY LAW, RULE OR REGULATION. Confidential and Proprietary - Univerus lnc.Page 5 of 26