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<br />Confidential and Proprietary - Univerus Inc. Page 21 of 26 <br /> <br />not properly trained as mutually determined by MAIS and the Customer, both parties agree to develop a plan to <br />facilitate the training of the Customer Staff within fifteen (15) days of determination. <br />• If Customer requires MAIS to perform the necessary training then MAIS shall be compensated in accordance with this <br />Agreement. <br />• Customer shall have the responsibility for carrying out the following with reasonable guidance from MAIS staff not <br />withheld <br />▪ Performing validation testing following any support ticket resolution demonstrated and confirmed to be <br />satisfactorily resolved by MAIS staff <br />▪ Timely upgrade and keeping current all third party license releases and/or Software products to meet the <br />requirements of the Customer Success Analyst Software. <br />• Customer is responsible for the data quality, completeness, and availability from 3rd party applications on which any <br />MAIS product relies <br />• Customer is provided with the ability to change configuration based on permissions granted to them as agreed during <br />the implementation. MAIS reserves the right to review the impact of any unguided changes resulting in a subsequent <br />support ticket and request compensation to rectify in accordance with this agreement. <br /> <br />Solution Updates & Roadmap <br />MAIS builds and maintains an active roadmap with feature releases addressing solution needs of the market and of our <br />customers. MAIS provides access to the Customer to our online product roadmap portal where the planned roadmap is <br />visible and ideas may be submitted for consideration. <br />MAIS actively engages with our customers regarding the roadmap and their needs. Should a requirement become a <br />priority for an organization that is new or requires a planned roadmap item to be expedited, MAIS and the Customer may <br />elect to enter into change request to fund the modification. <br />MAIS will publish a release schedule and make this available to the customer for review. Our Customer Success team <br />working in conjunction with R&D prepare release notes for issuance to the Customer. These detail the changes made and <br />may include basic training material in any media format. <br />MAIS releases new features that significantly adjust the current process or provide new functionality in an inactive state. <br />This allows MAIS and the Customer to determine the most suitable opportunity to take advantage of the new functionality. <br />Minimum Version Requirements <br />As part of our offering to provide the most function rich software and respond quickly to any identified bugs MAIS and the <br />Customer agree to the following minimum version requirements: <br />• MAIS releases its software using a Major, Minor, Patch numbering scheme e.g. 2.09.1 <br />• Customer agrees to make every effort to work together with MAIS to remain on the most current Major version <br />• Customer agrees to work together with MAIS to remain no more than 3 minor versions behind the current customer <br />available release <br /> <br />MAIS remains responsible for code quality and process accuracy and consistency to support the combined goals of both <br />organizations in remaining on the most current versions. <br />