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<br />Confidential and Proprietary - Univerus Inc. Page 19 of 26 <br /> <br />Schedule “D” <br />Support Services <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />Software Support Agreement <br />Standard Guidelines <br />Univerus Inc <br />MAIS eRec Product <br /> <br /> <br /> <br />The purpose of this Exhibit is to provide our customers with information on our standard coverage, the services which are <br />included as part of your annual software support, a listing of call priorities, an outline of our escalation procedures and <br />other important details. <br /> <br /> <br />MAIS reserves the right to make modifications to this document as required. <br /> <br />Last Updated: October 17, 2019 <br /> <br />