WaTech SLA 2020-001 - Laserfiche WebLink

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State of Washington Consolidated Technology Services Statewide Imagery Consortium Group 2 5. Billing and Invoices Billing and invoicing will be handled by Consolidated Technology Services and invoiced yearly using the Customers assigned Consolidated Technology Services Account Code. 6. Service Level Agreement Changes This SLA may be modified at any time upon mutual written agreement of the parties. All such modifications will be made as an amendment to the SLA and will take precedence over the original SLA. 7. Order of Precedence If there is a conflict between this SLA and the CSA, the conflict will be resolved by giving precedence first to this SLA and then to the CSA. 8. SLA Management Unless otherwise indicated, all correspondence regarding this SLA should be directed to: Primary Contact Name: Primary WaTech Contact Name: Jim Goeben Joanne Markert Title: IT Director Title: Program Manager Address: 205 W 5th Avenue, Suite 108 Address: 1500 Jefferson Ellensburg, WA 98926 Olympia, WA 98501 Phone: 509.933.8283 Phone: 360.407.8691 E-Mail: Jim.Goeben@co.kittitas.wa.us E-Mail: joanne.markert@ocio.wa.gov Billing email: 12. Termination for Convenience Either CTS/WaTech or the Customer may terminate this Contract, including all Statement(s) of Work if applicable, in whole or in part, by fourteen (14) calendar days’ written notice to the other party. If this SLA is so terminated, the Customer is liable only for payments required by the terms of this SLA or any SOW for Services received and accepted prior to the effective date of termination. 13. Authorization/Acceptance This SLA and the CSA constitute the entire agreement between the parties and supersedes all other communication, written or oral, related to the subject matter of this SLA. Customer hereby authorizes CTS to perform the services described herein. The Parties hereby acknowledge and accept the terms and conditions of this SLA.