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Copiers Northwest Sales Order Master Terms and Conditions
<br />1. BY SIGNING THIS SALES ORDER, THE BILL -TO OR PARENT COMPANY ON PAGE ONE OF THIS DOCUMENT AGREES THAT
<br />COPIERS NORTHWEST (CNW) WILL KEEP THIS DOCUMENT ON FILE AS A MASTER TERMS AND CONDITIONS AND NOT
<br />REQUIRE ADDITIONAL COPIES FOR ALL SUBSEQUENT EQUIPMENT ACQUISITIONS BY THE BILL -TO OR PARENT
<br />COMPANY. THE BILL -TO OR PARENT COMPANY MAY RESTRICT FUTURE ACQUISITIONS TO NAMED BUYERS AND/OR
<br />DOLLAR LIMITATIONS BY FILLING OUT ADDITIONAL DOCUMENTATION THAT IS SIGNED BY BOTH THE CUSTOMER AND AN
<br />OFFICER OF CNW. THE CUSTOMER UNDERSTANDS THAT THE MASTER TERMS AND CONDITIONS MAY BE PERIODICALLY
<br />UPDATED BY CNW AND ARE INCORPORATED INTO THE ORIGINAL MASTER. THE CUSTOMER CAN REQUEST A COPY OF THE
<br />CURRENT MASTER TERMS AND CONDITIONS BY REQUEST AT ANY TIME FROM THEIR ACCOUNT REPRESENTATIVE.
<br />2. Copiers Northwest, Inc warrants that new equipment acquired pursuant to this equipment order will be free of defects in workmanship and materials for a
<br />period of ninety (90) days from the date of delivery. This warranty does not cover defects or damage resulting for in -transit handling, negligence or improper
<br />operation or maintenance of equipment.
<br />3. Should any failure to conform with this warranty appear within ninety (90) days, Copiers Northwest, Inc. shall, upon notification, correct such
<br />nonconformity. Said correction, at Copiers Northwest, Inc.'s option, shall be made either by repairing any defective part or parts, or by making available a
<br />repaired or replaced part.
<br />4. THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF MERCHANTABILTIY,,.FITNESS, FQR A PARTICULAR PURPOSE, OR OTHER
<br />WARRANTIES, EXPRESS 4R IMPLIED EXCEPT FOR THE WARRANTY OF THE TITLE AND THE WARRANTY AGAINST PATENT
<br />INFRINGEMENT. THIS WARRANTY DQES NOT COVER CONSEQUENTIAL DAMAGES.
<br />5. Customer warrants that they have examined the above described goods or a sample or model thereof. Customer does not rely on any warranty with regard
<br />to defects which said examination, under the circumstances thereof, ought to have been revealed to them.
<br />6. No warranties have been made by Seller in reference to the above described goods unless expressly included in this written sales agreement between
<br />Customer and Seller.
<br />7. Copiers Northwest, Inc. shall have no obligation to install equipment accessories or to repair or replace equipment in the event that repair or replacement
<br />are required due to abuse, accident, theft, or damage to the machine caused by repairs performed by someone other than an authorized Copiers Northwest,
<br />Inc representative.
<br />B. Smartboards and other panel televisions and display units are sold "drop at door" and do not include on-site installation.
<br />9. All software installed at Customer's location is governed by software manufacturer's licensing agreement. Maintenance of the licensing agreement is the
<br />Customer's responsibility. Delivery of the software license(s) and/or key(s) to a customer via email, download, or other electronic submission constitutes
<br />delivery and all payment terms apply. Installation services sold on the Sales Order and/or provided in the Statement of Work in conjunction with software
<br />sales are considered separate from the software and are not required to be performed in full by the software Vendor or Copiers Northwest and/or its affiliates
<br />to constitute delivery.
<br />10. Changes in the operating environment, (including, but not limited to changes to operating system, network software, software application changes,
<br />hardware and software upgrades, etc.) may result in the need for configuration adjustments or other network services to restore functional capabilities. Such
<br />services shall be billed at the then current Managed Services rate of $98.00* per incident or deducted from the customers pre -paid block time program, when
<br />applicable. *Price is subject to change without notice; please inquire with your account manager or the Managed Service technician for current rates.
<br />11. Customer acknowledges that it is Customer's responsibility to maintain a current backup of their program and data files to restore any lost data. Customer
<br />agrees that under no circumstances shall Copiers Northwest, Inc. be held responsible for any loss of data or any consequential damages.
<br />12. CNW will provide one installation connection per machine via the Remote Connection Desk (RCD) included with the acquisition of your CNW copier,
<br />printer, scanner, or fax. The standard installation connectlon includes the current print drivers and/or any manufacturer -included standard scan utilities.
<br />Customer will provide an active network port, adequate space for the MFP device(s), and a key individual for installation support, workstation setup and print
<br />driver overview training. Customer also agrees to provide print server access for server based printer applications as well as all required network protocol
<br />information pertaining to the purchased options. If CNW is not able to complete the installation via the RCD or so chooses, an onsite technician will be
<br />dispatched for up to 2 hours of complementary connection support. If the customer requests additional on-site technician support, the service call will be
<br />billed at the then current network connection technician rate (currently $175.00/hr*) and is not included in your lease or service agreement. *Price is subject
<br />to change without notice; please inquire with your account manager or the network connection technician for current rates.
<br />13. Copiers Northwest, Inc. will provide Managed Services remote support for a period of 30 days after installation of product at no charge as itemized A -C
<br />below. After the 30 -day period, Managed Services will be billed the current rate of $96.00* per incident. If you would like to purchase a block time of
<br />Managed Services and/or Professional Services support, please call your Account Rep or the Managed Services desk for more information and pricing. CNW
<br />will provide hardware related support at no charge for the life of any machine acquired from CNW as long as it is continuously covered by a CNW Maintenance
<br />Agreement and Customer account is in good standing. *Price is subject to change without notice; please inquire with your account manager or the Managed
<br />Service technician for current rates.
<br />The following list of Managed Services remote support is offered for 30 days after product installation at no charge:
<br />A. Copying, and paper tray configuration as provided by the manufacturer. This does not include third party applications or "line of business applications."
<br />0. Sending the customer online links to self -install OEM drivers and software updates.
<br />C. The reconfiguration of the purchased/leased device network settings after a machine hard failure.
<br />14. Copiers Northwest, Inc. is under no circumstances responsible for any data, documents, images, or any other information stored on or in the device, the
<br />device hard drive(s), or any memory module(s).
<br />Revision 17.08 Customer Initials page 2
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