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facility and maintenance requirements, the performance and compliance of all title and licensing transactions, Policy and Procedure, reports, revenue collections and other accounting practices, the safeguarding of equipment, the safeguarding and permissible use of Personal and Confidential Information, and the maintenance of inventories, records, and documents. Agent must follow established DOL process and procedure for Subagent Audits. Agent does not have the ability to establish new audit standards or policies beyond those outlined by DOL. Investigate: Agent may investigate the Subagent's performance under this Agreement. Investigation is the act of inquiring and/or examining specific actions or omissions of the Subagent or any VLRs acting on its behalf. The investigation may be initiated based on information the Agent acquires through its monitoring or auditing functions, or through an outside source. Agent may expand the scope of an investigation or conduct an audit if it discovers additional actions that require further exploration. Agent's investigation into a Subagent does not need to be equally performed among all Subagents. (b) Access to Agent For purposes of any monitoring, investigation, or audits, Subagent will grant Agent and/or DOL access to the Subagent's facilities, documents, records and other matters related to its performance of this Agreement. Subagent will facilitate the inspection and reproduction of records and documents requested by Agent. (c) Agent Written Report. The Agent will provide the Subagent with a written report detailing the results of any investigation or audit that produces deficiency findings. The Subagent will have sixty (60) calendar days to review and respond to the written report. (d) Responsive Action Subagent will immediately address all discrepancies and violations detailed in any audit, investigation, or monitoring report. Agent will work with Subagent in good faith on all deficiency findings and will assist with additional training opportunities where applicable. 12. BREACH; SUSPENSION; TERMINATION FOR CAUSE Subagent's noncompliance with any terms, conditions, restrictions, or required performances of this Agreement may be deemed as a breach. This includes the noncompliance of Subagent VLRs. For purposes of this Agreement, there are three established levels of breach, each defined below. Agent determines the level of the breach based on the nature, frequency, materialityand severity of the actions or omissions that caused the breach. Breaches provided are listed in order of increasing severity and are not intended to be all-inclusive, nor is there any requirement that the type of action taken start at the lowest level and be sequential. This determination is solely at Agent's discretion, although for a Level II or Level III breach, Agent must provide the Subagent with the opportunity to address such matters before Agent's final decision is made. (a) LEVEL I BREACH - Warning Agent will issue a Level I Breach is issued when Agent determines the nature of the breach is relatively minor, and the issue is best resolved by providing a warning. Notice of Breach: The written notice of Level I Breach will be issued to the Subagent in a timely manner, but no later than thirty (30) calendar days after the Agent makes the County Agent/Subagent Contract: Page 7 of 28 Version: January 2020 Agent/Subagent Agreement County VLO #Vol 905