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ATTACHMENT D — Listing of Policy and Procedure <br />VEHA - Definitions in Policy <br />VEH.2 - Handling Personalized License Plates <br />VEH.3 - Operating Standards for Agents and Subagents <br />o Revision Memo 184-001 (07/03/19) <br />o Revision Memo 088-001 (02/22/18) <br />o Revision Memo 053-001 (03/29/18) <br />o Revision Memo 054-002 (02/23/18) <br />o Revision Memo 018-003 (01/18/18) <br />• VEH.4 - Preventing Fraud in Transactions <br />o Revision Memo 054-002 (02/23/18) <br />o Revision Memo 018-003 (01/18/18) <br />VEH.6 - Preparing and Distributing Documents <br />o Revision Memo 362-002 (12/28/18) <br />o Revision Memo 047-001 (02/16/18) <br />o Revision Memo 022-003 (01/22/18) <br />VEH.7 - Establishing and Maintaining Bank or Credit Union Accounts <br />o Revision Memo 082-001 (03/23/18) <br />• VEH.8 - Appointment and Resignation of Agents and Subagents <br />• VEH.9 - Allocating the DRIVES Workstation <br />VEH.10 - Handling and Processing Checks <br />o Revision Memo 047-001 (02/16/18) <br />VEH.11 - Processing Inventory <br />o Revision Memo 116-001 (04/26/18) <br />o Revision Memo 047-001 (02/16/18) <br />• VEH.13 -Operating Hours for DRIVES <br />VEH.14 - Requesting a Refund <br />o Revision Memo 190-002 (07/09/18) <br />o Revision Memo 017-001 (01/17/18) <br />• VEH.15 - Reporting Robbery, Burglary, Theft, and Embezzlement <br />VEH.16 - Using DOL Equipment and System Security <br />o VEH.17 - Applying Standards of Conduct <br />• VEH.18 - Producing an Affidavit in Lieu of Title for Ownership in Doubt <br />o Revision Memo 102-003 (04/12/18) <br />o Revision Memo 064-001 (03/05/18) <br />• VEH.19 - Training and Certification of Vehicle Licensing Representatives (VLRs) <br />• VEH.20 - Requesting Approval to Issue Quick Titles and Taking Corrective Action <br />County Agent/Subagent Contract Page 27 of 28 Agent VLO #VO1905 <br />Version: January 2020 Attachment D — Listing of Policy and Procedure <br />