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4.4 Deposit and Withdraw of Funds: Subagent shall deposit and withdraw funds only as permitted in Policy and Procedure. 4.5 Lost Revenues: In the event of theft, burglary, misplacement or destruction of revenue collected by Subagent the Subagent is responsible for ensuring customers are notified and replacement payment is collected. Subagent is responsible for all costs related to the recovery of revenue. ■ Subagent must report all theft or burglary to DOL, Agent, and local law enforcement. • Subagent must provide documentation of any insurance claim for loss and also provide any criminal investigation number per Policy and Procedure, and will reimburse Agent and/or DOL for all costs resulting from Subagent errors or omissions. 5. EDUCATION AND TRAINING 5.1. Designation of DOL Training Requirements: DOL as a third -party provider of education, training, testing, and support, pursuant to its contractual agreement with the Agent, is required to establish all educational training requirements that are necessary for the Agent, Agent VLRs, Subagents, and Subagent VLRs. • The trainings may be developed directly by DOL, outside sources, or in collaboration with Agents and other related stakeholders. • The trainings may include a testing component to determine whether the trainee has sufficient understanding of the material and meets minimum requirements for maintaining access to DOL systems. DOL may also provide support service functions to assist Agent, Subagents, and VLRs to meet performance obligations and may provide additional information as needed. 5.2. Fulfillment of Training Requirements — Agent Actions: Agent shall notify Subagents of all training requirements including an updated list of required trainings and their due dates. The trainings may be performed live by in-person instruction, written communication, web -based, electronically through a computer-based format, or by using other training methods. Agent, or DOL on Agent's behalf, shall provide initial training, and further provide ongoing training for continuing education. Agent must provide Subagent with reasonable notice and flexible opportunities to receive training. Agent shall monitor and track all Subagent VLRs to ensure that each VLR receives and completes the training within the required timelines. Agent will provide notice of all completed, and non -completed trainings to DOL within the stated timelines; VLRs who do not receive the training in a timely fashion will be denied future access to DOL DRIVES system until such time that Agent confirms with DOL that the training was completed. 5.3. Fulfillment of Training Requirements — Subagent Actions: Subagents shall attend and receive all required trainings. This obligation remains in effect even if Subagent does not act as an actual VLR, and/or have an active User Account. If Subagent wishes to have a designee carry out its training duties, Subagent must first get written approval from Agent. County Agent/Subagent Contract: Page 22 of 28 County VLO #Vol905 Version: January 2020 Attachment A — Statement of work