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DocuSign Envelope ID: 94D165AB-F367-4157-8526-77F15FF93CD8
<br />required by federal or state law or otherwise authorized by the Governor.
<br />Agent has a continuing obligation to ensure that all of its Agent VI -Rs, Subagents, and Subagent
<br />VI -Rs fully understand and comply with all Permissible Use requirements.
<br />11. OVERSIGHT: MONITOR, AUDIT, AND INVESTIGATE
<br />DOL will monitor, audit, and investigate the actions and performances of the Agent. For
<br />purposes of this section, the actions and performances of the Agent inherently include the
<br />actions and performances of the Agent's VI -Rs, Subagents, and Subagent VLRs who are
<br />performing services under this Agreement and/or the Subagent Agreement. DOL has equal
<br />rights to monitor, audit and investigate all of the Agent's VI -Rs, Subagents, and Subagent VI -Rs
<br />and the Agent will assist DOL in such matters as requested.
<br />Notwithstanding DOL's rights as stated above, the Agent shall monitor, audit, and investigate its
<br />own performance and the performance of its VI -Rs, Subagents, and Subagent VI -Rs. Agent shall
<br />maintain an annual audit schedule for each of its Subagents. Agent will make the audit schedule
<br />available to DOL upon request. Any DOL audit or investigation on the Agent may include
<br />whether the Agent is engaging in proper oversight and responsive action concerning its VI -Rs,
<br />Subagents, and Subagent VI -Rs' performance of activities.
<br />(a) Levels of Oversight -
<br />1 )
<br />versi ht:1) Monitor. DOL may monitor Agent performance under this Agreement at any time.
<br />Monitoring is the general review of transactions performed by the Agent or on behalf of
<br />the Agent, and includes reviewing service quality, customer service standards, and ethical
<br />standards and conduct. Monitoring is performed as part of DOL's general routine practices,
<br />and as directed by Policy and Procedure.
<br />2) Audit: DOL shall audit the Agent's performance under this Agreement at least once per
<br />year. DOL may perform additional audits as necessary. Audits are the formal
<br />examination of facilities, equipment, records, actions, practices, and requirements of an
<br />Agent related to performance of this Agreement. Audits may include, but not be limited
<br />to, review of facility and maintenance requirements, the performance and compliance of
<br />all title and licensing transactions, Policy and Procedure, reports, revenue collections
<br />and other accounting practices, the safeguarding of equipment, the safeguarding and
<br />permissible use of Personal and Confidential Information, the maintenance of
<br />inventories, records, and documents, and Subagent and Subagent VLR compliance and
<br />oversight.
<br />3) Investigate: DOL may, at its sole discretion, investigate the Agent's performance under
<br />this Agreement. Investigation is the act of inquiring into and/or examining specific actions
<br />or omissions of the Agent or any VI -Rs acting on its behalf. The investigation may be
<br />initiated based on information DOL acquires through its monitoring or auditing functions,
<br />or through an outside source. DOL may expand the scope of an investigation or conduct
<br />an audit if it discovers additional actions that require further exploration. DOL's
<br />investigation into an Agent does not need to be equally performed among all Agents
<br />statewide.
<br />(b) Access to DOL
<br />For purposes of any monitoring, investigation, or audits, Agent shall grant DOL full access to
<br />the Agent's facilities, documents, records and other related matters in relation to the
<br />performance of this Agreement. Agent shall further facilitate the inspection and production of
<br />requested records and documents. Agent must also require its Subagents to provide open
<br />WA State Department of Licensing Page 6 of 26 DOL Reference # K6984
<br />Version: January 2020 Agent Agreement County Reference # V01901
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