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14. Saas Fees means the fees for the Saas Services identified in the Investment Summary. <br />15. Saas Services means software as a service consisting of system administration, system <br />management, and system monitoring activities that Tyler performs for the Tyler Software, and <br />includes the right to access and use the Tyler Software, receive maintenance and support on the <br />Tyler Software, including Downtime resolution under the terms of the SLA, and Data storage and <br />archiving. Saas Services do not include support of an operating system or hardware, support <br />outside of our normal business hours, or training, consulting or other professional services. <br />16. SLA means the service level agreement. A copy of our current SLA is attached hereto as Exhibit C. <br />17. Support Call Process means the support call process applicable to all of our customers who have <br />licensed the Tyler Software. A copy of our current Support Call Process is attached as Schedul e 1 to <br />Exhibit C. <br />18. Third Party Terms means, if any, the end user license agreement(s) or similar terms, as applicable <br />and attached as Ex h ibit D, which exhibit may be amended from time to time in accordance with this <br />Agreement. <br />19 . Third Party Hardware means the third -party hardware, if any, identified in the Investment <br />Summary. <br />20. Third Party Products means the Third Party Software and Third Party Hardware. <br />21. Third Party Software means the third -party software, if any, identified in the Investment Summary <br />and not embedded in the Tyler Software. <br />22. Tyler means Tyler Technologies, Inc., a Delaware corporation. <br />23 . Tyler Software means our proprietary software, including any integrations, custom modifications, <br />and/or other related interfaces identified in the Investment Summary and licensed by us to you <br />through this Agreement. The Tyler Software also includes embedded third-party software that we <br />are licensed to embed in our proprietary software and sub-license to you. <br />24. we, us, our and similar terms mean Tyler. <br />25. you and similar terms mean Client. <br />SECTION B -SAAS SERVICES <br />1. Rights Granted. We grant to you the non-exclusive, non-assignable limited right to use the Saas <br />Services solely for your internal business purposes. The Tyler Software will be made available to you <br />according to the terms of the SLA. You acknowledge that we have no delivery obligations and we <br />will not ship copies of the Tyler Software as part of the Saas Services. You may use the Saas Services <br />to access updates and enhancements to the Tyler Software, as further described in Section C(8) <br />"Maintenance and Support". <br />2. Saas Fees. You agree to pay us the Saas Fees. Those amounts are payable in accordance with our <br />Invoicing and Payment Policy. You may add additional concurrent users on the terms set forth in <br />Section H(l) "Additional Products and Services". <br />3. Ownership. <br />3 .1 We retain all ownership and intellectual property rights to the Saas Services, the Tyler Software, <br />and anything developed by us under this Agreement. We reserve all rights not expressly <br />Page 2 of 28 <br />· ·:. tyler •