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your written request, we will provide test results to you within a commercially reasonable <br />timeframe after receipt of the request. <br />6.5 We provide secure data transmission paths from each of your workstations to our servers. <br />6.6 For at least the past ten (10) years, all of our employees have undergone criminal background <br />checks prior to hire. All employees sign our confidentiality agreement and security policies. Our <br />data centers are accessible only by authorized personnel with a unique key entry. All other <br />visitors must be signed in and accompanied by authorized personnel. Entry attempts to the <br />data center are regularly audited by internal staff and external auditors to ensure no <br />unauthorized access. <br />SECTION C—OTHER PROFESSIONAL SERVICES <br />1. Other Professional Services. We will provide you the various implementation -related services <br />itemized in the Investment Summary. We will finalize that documentation with you upon execution <br />of this Agreement. <br />2. Professional Services Fees. You agree to pay us the professional services fees in the amounts set <br />forth in the Investment Summary. Those amounts are payable in accordance with our Invoicing and <br />Payment Policy. We will bill you the actual fees incurred based on the in -scope services provided to <br />you. Any discrepancies in the total values set forth in the Investment Summary will be resolved by <br />multiplying the applicable hourly rate by the quoted hours. <br />3. Additional Services. The Investment Summary contains the scope of services and related costs <br />(including programming and/or interface estimates) required for the project based on the <br />documented scope of the project as of the Effective Date. If additional work is required, or if you <br />use or request additional services, we will provide you with an addendum or change order, as <br />applicable, outlining the costs for the additional work. The price quotes in the addendum or change <br />order will be valid for thirty (30) days from the date of the quote. <br />4. Cancellation. If travel is required, we will make all reasonable efforts to schedule travel for our <br />personnel, including arranging travel reservations, at least two (2) weeks in advance of <br />commitments. Therefore, if you repeatedly cancel services less than two (2) weeks in advance <br />(other than for Force Majeure or breach by us), you will be liable for all (a) non-refundable expenses <br />incurred by us on your behalf, and (b) daily fees associated with cancelled professional services if we <br />are unable to reassign our personnel. We will make all reasonable efforts to reassign personnel in <br />the event you cancel within two (2) weeks of scheduled commitments. <br />5. Services Warranty. We will perform the services in a professional, workmanlike manner, consistent <br />with industry standards. In the event we provide services that do not conform to this warranty, we <br />will re -perform such services at no additional cost to you. <br />6. Site Access and Requirements. At no cost to us, you agree to provide us with full and free access to <br />your personnel, facilities, and equipment as may be reasonably necessary for us to provide <br />implementation services, subject to any reasonable security protocols or other written policies <br />provided to us as of the Effective Date, and thereafter as mutually agreed to by you and us. You <br />•:. tyler <br />Page 4 of 28 - , <br />