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whether it may be the result of a Client Error Incident or Force Majeure). We will also <br />work with you to resume normal operations. <br />Upon timely receipt of your Downtime report, we will compare that report to our <br />own outage logs and support tickets to confirm that Downtime for which we were <br />responsible indeed occurred. <br />We will respond to your Downtime report within 30 day(s) of receipt. To the extent <br />we have confirmed Downtime for which we are responsible, we will provide you with <br />the relief set forth below. <br />IV. Applicability <br />The commitments set forth in this SLA do not apply during maintenance windows, Client <br />Error Incidents, and Force Majeure. <br />We perform maintenance during limited windows that are historically known to be reliably <br />low -traffic times. If and when maintenance is predicted to occur during periods of higher <br />traffic, we will provide advance notice of those windows and will coordinate to the greatest <br />extent possible with you. <br />V. Force Majeure <br />You will not hold us responsible for not meeting service levels outlined in this SLA to the extent <br />any failure to do so is caused by Force Majeure. In the event of Force Majeure, we will file <br />with you a signed request that said failure be excused. That writing will at least include the <br />essential details and circumstances supporting our request for relief pursuant to this Section. <br />You will not unreasonably withhold its acceptance of such a request. <br />