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Level Two Appeals meetings are scheduled upon request. We will make our best efforts to provide proposed tJmes and dales within sixty (60) business days of the Company's receipt of your Level Two Appeal request. Once you have been provided the proposed times and dales you will have five (5) business days to notify us of your preferred time and date for the Level Two Appeal hearing . If you rail to notify us or your preferred Ume and dale for the Leve l, Two Appeal hearing with in five (5) business days of receiving the proposed times and dates, the hearlng wlU be set on one of the proposed times and dates . Prior to the Level Two Appeal hearing, you will receive a "Notice of Hearing." The "Notice of Hearing' will Indicate Ille followin g: • Date of the hearing • Time or the hearing • Location of the hearing • Names of the members of the Level Two Appeal panel • Reasons for the adverse action • Names of witnesses who will testify on Company's behalr al the hearing • Your rights at the hearing At the hearing, you have the following rights: • To have representation by an attomey or other person of your choice • To have a court reporter make a record of the proceedings at an additional cost to you. Costs associated with the court reporter must be paid by you prior to receiving a copy of the transcript • To call witnesses and to examine/cross-examine witnesses • To present relevant evidence (as determined by the panel) • To submit a written statement at the close of the hearing Approximately thirty (30) calendar days before tho scheduled dale of the hearing, a Level Two Appeal binder will be sent to you or your representative _ The binder will include, among olher th ings, the documentation reviewed by the Credenlla(lng Com mittee Initially and at the Level One Appeal. as well as ariy documenr,Jlion submitted by yc,u , 1r you wtsh ,lo submit additfonaJ information to further supplement the Level Two Appeal binder, this Informat ion , ae well as a list of wllllesses that you plan to call, examine, and cross ex.imlne at the hearing , must be received no later than fourteen (14) calendar day& pri9r to the hearing date. Unloas otherwise allowed by the level Two Appeal panel, doc~menlation and wllnruises not submitted at least fourteen (14) calendar daye prior lo the hearing date will not be considered by lNe Level Two Appeal panel and should not be brought lo the heating for ~h_e panel's eonslderation. The only exception Is that you may submJt a written statement at the close of the hearing. If lhe Le11el Two Appeal binder is later supplemented with new or revised Information prior to the heating, you will receive copies of the new or revised material as soon as practicable before the scheduled date of lhe hearing. After the Level Two Appeal bi nder has been finalized, it will be forwarded to lhe Level TWO Appeal panel foF rev iew prior lo the hearlng. Neither you nor Company may supplement the l>lnder within thirteen (13) catendar days prior lo (He hearing, unless a written request for an excepUon is approved b.y lhe Chalr of lhe Level Two Appeal panel. You will receive written notification of the Level Two Appeal decision within fifteen 115) business days of the hearing If the Level Two Appeal panel cannot reach a decision within fifteen f15) buslnasa days, or If additional informatl on Is needed to reach a decision, you will be informed of any additional informaUon needed and a new date by which the decision will be made. Decisions of tJha Level Two Appeal panel related to contract terminatione are deemed final. Once a decialon has been made by the Level Two Appeal panel, you have completed the Provider Contract Tennlnation Appeals process. If you are not aatlsflod with our decision after completlng the Provider Cont, ct Termination Appeal procmu1 and want to continue t.o dispute the issue(s), you must lnl6at, the appropriate proces (e11i as ouUlned In your Provider con1racl A,url& Standard MGA Exhibit O Dispute Resotu11on Process A18816864AA Pa11e 8 ofQ