Res-2019-009 VOIP - Laserfiche WebLink

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Voice over Internet Protocol (VOiP) Services 911 Customer Notice and Acknowledgement The FCC's rules require FairPoint to obtain and keep a record on file showing that you have received and understood this 911 Customer Notice. Fair Point shall initiate services only after receipt from you of your acknowledgement of your receipt and understanding of this Notice. 1. VOIP service, including 911 services, may not operate with the loss of electrical power or during a power outage . Following an electric power outage you may be required to reset or reconfigure the equipment in order to be able to use the VOIP services, including 911 services . 2. VOIP services, including 911 services, will not function if the broadband connection is not operational, including any FairPoint E-DIA Services purchased as part of your FairPoint VOIP service package. 3. You must provide FairPoint with your correct service location address when placing your order and FairPoint will establish initial 911 address records based on that end user location or calls to 911 may be routed to emergency personnel who will not be able to assist you. VOIP service calls to 911 may not function at a remote location or may transmit incorrect physical location information for the caller if internal users are allowed to use their IP-based phones remotely or if you modify your equipment or relocate your equipment to a location other than to the location that you registered with Fair Point. ALL subsequent location updates are the sole responsibility of the customer and can be accomplished using the web portal interface(s) provided to you by FairPoint. 4 . CommPortal Communicator and Accession Communicator Mobile soft-client applications SHOULD NOT be used for 911 calls unless the call originates from the registered E911 address of your desk phone. 5 . With basic 911 , the local emergency operator will not have immediate access to your call back number or your exact location when receiving your emergency call. Accordingly, You must be prepared to give the basic 911 operator this information. Until and unless you do so, the basic 911 operator may be unable to call You back or to otherwise assist You in the event of an emergency . 6. PBX customers that choose to initiate Private Switch Automatic Location Information (PS/ALI) services shall be solely responsible for establishment and maintenance of all 911 records associated with those end users, hosted by the customer's PBX. The customer is responsible for acquiring and maintaining their own unique NENA ID and providing a 24/7/365 -local 911 contact. FairPoint will provide access and instructions to load and update these records to a 911 web portal. Additional costs may apply. 7. VOIP services calls to 911 may not be capable of being received and/or processed by an emergency call center due to the center's technical limitations; and Your signature below will serve as your acknowledgement that FairPoint has advised you of these potential limitations. I acknowledge that I have received, read , and understand this important 911 Notice and understand and acknowledge the limitations disclosed by FairPoint. Customer Name (Please Print): Customer Signature: Date: 1/15/2019