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is prohibited from using any training materials without express, written approval from HCA; viii. Evaluate RMTS and claiming data prior to issuing quarterly reimbursements to ensure the RMTS results and claimed costs are appropriate according to all applicable laws, Regulations and guidelines specific to the MAC program. This evaluation will also be used to identify trends, best practices for the MAC program, quality assurance, training needs, areas in need of improvement, or other concerns related to the MAC program and HCA's oversight responsibilities; ix. Issue corrective action plans as necessary and determined by HCA's oversight capacity that includes but is not limited to, quarterly reviews of RMTS and claiming data, the contractor's failure to be in compliance with all applicable laws, Regulations and guidelines specific to the MAC program and this Agreement, or other quality assurance needs. The contractor is required to comply with any corrective action plan issued. Failure to do so will result in sanctions that may include, but is not limited to, reduced reimbursement and/or termination of this Agreement; and X. Produce and update the CAP, Manual, contracts, training materials, or other MAC related documentation as needed and make it available to the Contractor. 3. MINIMUM RESPONSE RATE AND NON -RESPONSES Non -responses are moments not completed by Participant within five (5) business days, with the exception of expired moments where the Participant was on paid or unpaid leave. The return rate of valid responses for the RMTS must be a minimum of eighty five percent (85%). The following remedial action is required of the Contractor if the RMTS response rate drops below eighty five percent (85%). a) Non -response rates greater than fifteen percent (15%): HCA will send written notification to the Contractor requesting a Corrective Action Plan to ensure a minimum eighty five percent (85%) compliance rate for the RMTS is achieved in subsequent quarters. The Contractor must develop and submit the plan to HCA for approval within thirty (30) business days of HCA's notification. iii. Failure to provide a timely corrective action plan within thirty (30) business days may result in the Contractor being prohibited from participation in MAC for the following quarter. iv. An eighty five percent (85%) compliance rate for the RMTS must be met in the following quarter. b) Non -response rates greater than fifteen percent (15%) for two (2) consecutive quarters: HCA will reduce reimbursement by thirty five percent (35%) for the second consecutive quarter. The Contractor will be notified via Certified Mail of the reduced reimbursement. Local Health Jurisdiction Page 49 of 59 Medicaid Administrative Claiming Washington State Health Care Authority Contract # K3069