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Request for Qualifications Employment and Day Program Services 2018 Kittitas County RFQ 6 • The Contractor shall notify the County when there are changes in the Contractor’s ability to serve customers. • When a customer does not have County identified support and it is determined that the customer wants or needs County funding, the Contractor shall obtain a Release of Information (ROI) to allow discussion with the County. This includes customers the Contractor supports from DVR. • The Contractor shall support the continued development of the services listed above through activities such as, but not limited to: reviewing draft documents and providing feedback to the County, participating in all County required training and attending all service development meetings. • For customers with guardians, legal documentation of the guardianship must be in the customer’s file. • Documents must be signed by the appropriate entity. • In accordance with DDA Policy 5.02 and DDA Criteria for Evaluation System, Criteria for All Services, the Contractor shall provide to each customer, prior to delivering services, the information listed below. The Contractor shall document, by the customer and/or guardian signature, that the customer has received this information. When appropriate, the customer’s family, guardian or advocate shall also be informed. o The customer’s rights regarding privacy, respectful staff-to-customer interactions, grievance procedures, and the right to be treated with dignity and respect and free of abuse; o The process for changing service providers or services, which shall include a grievance procedure and guidance for the customer to be directed to their DDA Case Manager; o Services, service hours, and benefits the customer may expect from the Contractor; o The customer’s responsibilities; and o Other information pertinent to the service and Contractor • The Contractor shall participate in DDA Individual Service Plan (ISP) meetings for customers and keep a copy of the ISP and DDA Assessment in the customers’ file. • Prior to beginning service, the Contractor will clearly communicate to the customer the maximum service hours per month the customer can expect to receive. The amount of services a customer receives will be based on the customer’s demonstrated need, acuity and work history per WAC. Changes to hours of service shall occur as needed at the annual ISP meeting. If a change in the maximum service hours(s) is expected outside of the ISP meeting, the Contractor shall make a request to the County on a county approved form and notify the customer prior to the change. The customer’s maximum service hour(s) will correlate with the CMIS Planned Rates information and the customer’s ISP. • The Contractor shall provide all customer services according to customer need or at least one direct face to face contact per month. • The Contractor shall immediately inform the County of any customer who is not actively participating in services or does not wish to pursue gainful employment. • Services shall be delivered on an individual basis between a Contractor staff member and a customer and not in a group setting with other individuals with developmental disabilities. • If a customer chooses to utilize any third-party to assist with planning, the Contractor shall cooperate with that party and the planning team. • Within 60 days of the service authorization date, the Contractor shall have a current, fully signed, County-approved Service Plan for a customer in accordance with DDA Criteria for Evaluation System.