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multiple languages as well as use printed information, including social media graphics from the <br />Washington State Department of Health. <br />V. CONCEPT OF OPERATIONS: <br />A. Reports from the public regarding potential health emergencies can be communicated to <br />KCPHD staff during business hours (9am to 5 pm, Monday through Friday) by calling the front <br />desk. After hours, the public should be directed to call 911. KITTCOM (911) has the <br />emergency contact numbers for KCPHD. <br />B. Reports from key stakeholders such as healthcare providers or other agencies (law <br />enforcement, hospital, emergency services, school personnel, etc.) should have access to the <br />emergency contact number for KCPHD. Communications to KCPHD key stakeholders may also <br />occur during business hours by fax or reporting through the Next Gen electronic medical records <br />system. Staff may also receive SECURES messaging alerts from Washington State DOH. <br />C. Responding to reports should be completed within 15 minutes of notification. All information <br />that is reported to KCPHD should be reviewed and analyzed as soon as possible. Staff should <br />follow the appropriate department confidentiality processes to assure data are maintained in a <br />secure and confidential manner. <br />D. Outgoing messaging to public and/or partners will be done via the PIO. The PIO will receive <br />approval from the Administrator and the Health Officer before disseminating information. <br />E. Information to the public about threats to health and safety will be completed through various <br />mechanisms, for example, via Emergency Management and KITTCOM to utilize reverse 911 or <br />IP A WS in large scale emergency. Public service announcements via local radio stations may <br />also be used in addition to partners' social media sites. <br />69