Res-2018-154 PSA Ednetics - Laserfiche WebLink

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ATTACHMENT BI EDNETICS VOICE™ Ednetics Voice is an enhanced voice telecommunications service, which uses an Internet Protocol ("IP ") infrastructure to deliver voice communications and IP products. Ednetics Voice includes local dial-tone, local and long distance, international calling, 911 calling, access to directory assistance and operator services as well as Ed netics eq u ipment and services integral to performance or delivery of Service under the Agreement. Ednetics Voice is a full-featured Voice over Internet Protocol (VoIP) Service and may be a stand-alone on- premise system or hosted managed Serv ice. This Attach ment contains ad ditional terms and conditions unique to Ednet lcs Vo ice™ and is incorporated in to and made a part o f the Ag reement by re fere nce. 1. Service(s). For purposes of this Attachment, "Service(s)" shall mean Ednetics Voice™ and the use of Ednetics equipment and services integral to p erformance and/or deli very of the Service(s)_ under the Agreement. Service(s) shall also refer to the Ed netics provided demarcation point between Customer's loca l area network ("LAN") and Ednetics wide area network ("WA N")'. Specifically, the demarcation point ls represented by a router and p rov ides a physica l demarcation ("Demarc") between Customer's LAN and Ednetics WAN. Ednetics is respo nsible for network on the WAN side of the Dema rc and Cu stomer is responsible for network on the LAN side of the Demarc. 2. Acceptable Use Poli cy . Ednetics reserves t he rig h t t o revise, amend,. or modify (ff Update'') the Acceptable Use Po l k y (''AUP ") at any time and in an y ma nn er. Any Update will be effective terr(l 0) da ys after Ednetics p ublis hes sue!, Update. Your continued use of the Services after such Update shall constitute your acceptance of the Update. Therefore, lt is importa nt you review the· AUP from time to time. It is your respo nsibility to ch eck th e web.site at https://portaLednetjcs ,c om reg ul ar ly, as all or any part -of this AU P' may change Without notice. If you have any questions about the AUP or about your rights and responsibili t ies, please contac:t yo ur Acc o unt Manager. Ednetlcs AUP Is attac:a:hed to the Mast.er Agr-eement as Exhibit A and made a part of this Attachmen t by reference. · 3. Handsets. If ordered from Ednetics, the initial hand sets may be purcha·sed via an Ednetlcs Lease Agreement :{"Lease Agreement!') on a zero percent (0%) lease with the cost of the handsets prorated over the term of the Lease Agre~mem. Customer shall o wn the handsets upon f ull completion (Including pa yment) of t he Lease Agreement Service Term. The p urchase o f additional handsets Is considered an Upgrade pursuant to Section 16 of the Master Agreement an d as such , the handset purchase wi ll be pr0rated o ver the remaini ng Service Term unless other arrangements are mad e. Current handset prices are attached as Exhibit C and made part of this Attachment by re ferenc e. 4. Toti -Free Service. Customer is re spo nsi ble for all charges for toll free Servi ce(s}, provided by Ednetics. Ednetics assumes no liability where any claim arises out of Customer being provided w ith any toll-free number(s) other than the toll-free numbers(s) requested by Custo mer. Ednetics shall have no liability whatsoeve r for t he use, mis1;1se or abuse of Custo mer's toll-free Servi ce by third parties, including without limitation, Customer's employees or any member(s) of the public who dial the Customer's toll-free number(s) by mistake. See Exhibit A, Usage Pricing, attached hereto and made a part of this Attachment by refere nc e. Tt:>11 Free Services will appear in the Other Charges section of you r invoice. s. Lon g Distance Service(s). Customer i s res p o nsible for all local and long d istance Service(s) used with and wrtho ut thei r knowledge. Ednet ics provides long distance Service(s) at no charge within the U.S. and Canada, including Alaska and Hawaii, but excludes International calls. International calls will be billed to you at the rate shown in Exhibit A, which is made a part of this Attachment by reference . 6. Service Availability. Ednetics is committed to providing reliable, high-quality Service(s) to Customers. Ednetics warrants that Ednetics Voice™ will be available on a continuous, twenty-four hours per day, seven days a week ba sis. 7. Inter ru p t ion of Service(s) Credit. Interruption Cre d it does not i nclude data se rvices or data integration s interfaced with Ed netics Voice™. Interru ptio n Cred its appl ica b le are In Secti o n 10 of the Master Ag reement. 8. Letter of Authorization . Customer will be required to exe cute a Letter of Autho rization/Agency (uLOA") authorizing Ednetics to act as their authorized agent for ordering, po rting numbers, and ch angi ng Customer's long distance provider to Ednetics. The LOA, when exec uted, shall be incorporate d into t his Attachment by reference . 9. Additional Customer Representations. Customer represents and warrants that Customer registered locations(s) for 911 are true and correct. Customer acknowledges and agrees that Ednetics relies on the informati on supplied by Customer and that provid i ng fa lse or incorrect information may result in delays in the provision and delivery of Service(s), the suspen sion or termination of Service(s) and the inability of a 91 1-d i al ed call to correctl y ro ute to em erge ncy service personnel as f urther described in the 911 Disclosure St atement. The FCC requi res t h e 911 Di scl osu re-a nd require s Customer to acknowledge they have read it by Ednetics Inc. 888-809-4709 J EV-WAKITT-19022018-1 A 13