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<br /> <br /> <br />507 N. Nanum St. Suite. 102 · Ellensburg, WA 98926 <br />T: 509.962.7515 · F: 509.962.7581 <br />www.co.kittitas.wa.us/health/ <br /> <br />data, with the option to upgrade to additional years of storage for additional cost. Beacon <br />software is developed in Badger’s Silicon Valley Innovation Center in Los Gatos, California. All <br />software upgrades for the meter readers and software are developed there. <br /> <br />Support <br />Badger Meter technical support is available Monday-Friday 5:00AM-3:00PM PST and also has <br />after-hours support within a thirty minute response time. The support center is located in <br />Milwaukie, Wisconsin. In addition, the contracted distributor, General Pacific, Inc. offers <br />technical support Monday-Friday 7:00 AM- 5:00 PM PST. Support costs for the Orion Cellular <br />technology and supporting Beacon software are built into a monthly fee of $.89 per month per <br />meter. <br /> <br />Customer Portal <br />One attribute of Badger Meter’s system that sets them apart from th e other companies is its <br />customer portal, Eye on Water. Customers can access their meter use information via a <br />browser based web portal or smart phone application, using account data provided by Kittitas <br />County. This application offers water management features including graphics showing recent <br />usage with a comparison against average usage, usage trends, detailed charting of historical <br />usage, leak alert function, and recommendations to conserve water. Customers would have <br />the ability to set up a customized profile to receive personalized tips and access to a savings <br />calculator. During our Water Metering Focus Group, one of the important notes was to have <br />some sort of customer interface for metering data. The Eye on Water application would fulfill <br />that request. Kittitas County would encourage all new users to utilize this feature during each <br />new meter installation inspection. <br /> <br />Summary <br /> <br />To fulfill the metering requirement of the Kittitas County Water Metering Program, Kittitas <br />County Public Health Department recommends Badger Water Meters because they offer a <br />simple solution with advanced technology to fit the needs of the water metering program . <br />Kittitas County has established a good working relationship with General Pacific, Inc./Badger <br />Meters and they have made an effort to accommodate the County’s unique qualities that are <br />not the traditional utilities that they service.