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TERMS AND CONDITIONS
<br />manual transmission clutch disc , exhaust system (Includes
<br />catalytic converter), spark plugs, squeaks, rattles, tires, tune-ups,
<br />wheel balancing, wheel alignment, all lamps and lights (LED and
<br />HID lights, bulbs, sealed beam and lenses) except when
<br />purchased with New or Incomplete PremlumCARE Interior/
<br />Exterior Lighting, fogging of lamp assemblies and shock
<br />absorbers. NOTE : When LeaseCARE Is purchased, Wear Items
<br />are not excluded.
<br />v) Service adjustments and cleaning, fixed (non-moving) body
<br />parts, bumpers, glass, moldings, ornamentation, paint, rust,
<br />sheet metal, structural underbody framework, side and rear view
<br />mirrors (glass and housing), water leaks, wind noise, weather
<br />strips, wheels, wheel studs, wheel covers, convertible top and
<br />bow, fabric, liners, fasteners, carpets, dash pad, wiper blades,
<br />knobs, trim, upholstery, physical damage or cosmetic Issues.
<br />NOTE: When LeaseCARE Is purchased, Wear Items are not
<br />excluded.
<br />w) Costs or expenses for the teardown, rental expense,
<br />Inspection or diagnosis of Failures not covered by this
<br />Agreement.
<br />8. REPAIR INFORMATION
<br />SA. WHERE TO GO FOR REPAIRS: (1)To obtain repairs or services
<br />under this Agreement on Ford , Lincoln and Mercury products , We
<br />require that You return to Your Selling Dealer or any other Ford or
<br />Lincoln franchised dealership in the United States or Canada. On
<br />Competitive Make products, We recommend that You return to Your
<br />Selling Dealer or other repair facility to obtain repairs or services to
<br />Your vehicle. If Your Vehicle is a Ford or Mercury , call 800-392-FORD
<br />to find the nearest Ford dealership. If the Vehicle is a Lincoln, call
<br />800-521-4140 to find the nearest Lincoln dealership. Call
<br />800-521-4144 to determine if repairs or services to Your Competitive
<br />Make Vehicle are covered by this Agreement. (2) If the Vehicle should
<br />need Emergency Service or Repair in the Un ited States or Canada,
<br />and the vehicle is inoperable , You may use other repair or service
<br />facilities If all local Ford or Lincoln dealerships within a 25 mile radius
<br />are closed. If the Vehicle should need Emergency Service or Repair in
<br />Mexico , We require that You return to a Ford or Lincoln Dealership for
<br />repairs or services. If the vehicle is inoperable, You may use other
<br />repair or service facilities if all Ford and Lincoln dealersh ips within a 25
<br />mile radius are closed. (3) To request reimbursement, You must
<br />provide a copy of the repair order and proof of payment to Your Selling
<br />Dealer or contact 1-800-321-7790. You have one year from the repair
<br />order open date or payment receipt date to request Your refund.
<br />SB. REPAIRS & MAINTENANCE SERVICES ARE MADE WITH
<br />AUTHORIZED NEW OR REMANUFACTURED PARTS: All repairs will be
<br />made w ith Ford authorized new or remanufactured parts or other products We
<br />authorize .
<br />ac. LOSS LIMITS: We will pay up to the current NADA Retail Value of the
<br />Vehicle for all service contract repairs for CORE Coverages, LeaseCARE
<br />Coverages, Component Wrap (Non-CPO) Coverages , Limousine/Livery Wrap
<br />Coverages and Super Duty Coverages for each Elig ible Repair Visit. On a
<br />Ford or Lincoln vehicle , We will reimburse You fair and reasonable costs for
<br />parts and labor. On a Competitive Make vehicle, We will reimburse You up to
<br />the Manufacturer s Suggested Retail Price for parts and up to the retail lime
<br />in a National Industry Labor Time manual for labor.
<br />9. YOUR RESPONSIBILITIES FOR CARE OF THE VEHICLE: To obtain
<br />coverage or reimbursement under this Agreement, You must: (i) properly
<br />operate the Vehicle and (II) provide proof of Scheduled Maintenance
<br />Services. Proof of Scheduled Maintenance Services Includes
<br />maintenance records that show mileage, date of maintenance service,
<br />VIN and the maintenance that was performed. Scheduled Maintenance
<br />Service requires periodic service checks based on mileage intervals and
<br />the make and model of Your vehicle. Please review the Owner's Gulde for
<br />Your Scheduled Maintenance Service requirements that are provided to
<br />You at the time of vehicle purchase. If You perform Your own Scheduled
<br />Maintenance Services, You must maintain a log Including date, mileage
<br />and description of each maintenance service and provide corresponding
<br />receipts for purchases of parts and fluids.
<br />10. INELIGIBLE OR EXCESS COVERAGE : If You were charged for
<br />coverage for which Your Veh icle is inelig ible or coverage in excess of the
<br />maximum allowed under this Agreement, We will refund the excess charge. If
<br />You financed Your Agreement We will send the refund to Your lender with
<br />instructions to credit Your loan. You will be notified of the refund and the
<br />termination of any ineligible or excess coverage .
<br />11. CONTRACT MODIFICATIONS & CHANGES: If Your coverage under this
<br />Agreement has not expired or been otherwise limited, it may be modified or
<br />changed by You , as shown below :
<br />FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Ed itions May Not be Used)
<br />NEW CORE COVERAGE AND SUPER DUTY PLANS : For all Ford, Lincoln
<br />or Mercury Vehicles and Super Duty Vehicles, You may change Your
<br />coverage under this Agreement:
<br />(i) before the expiration of the New Vehicle Limited Warranty ; or
<br />(ii) within the first 90 d ays after the Si gna ture Date, whichever date (i)-or (ii) ls
<br />later. For all Competitive Make Veh icle s, You may cha nge. Yo~r coverag e
<br />unde r th is
<br />Agreement:
<br />(ii Q before the ex pirati on of the fi rst 3 years from the Wa rranty Start Date or
<br />within the first 36 ,000 miles from Ze.ro MIies ; whi che ver oecura flrsL or
<br />(iv) within the first 90 days after the Signature Date , whichever date in (iii) or
<br />(iv) is later.
<br />On New Core Coverages and Super Duty Cove rage s purchased beyond 12
<br />months or 12 ,000 miles , whiche ver co mes first, within the New Vehicle Limited
<br />WanJlntY coverage, We WIii onarge a $100 fee for changes · to co vera ge
<br />("12ft2 Surcharge •). On New Co re Cove rages and Su per Duty Coverag es
<br />purqiased beyond the 5 mon thB or s-;ooo miles of the 3 yea r or 36,0.00 mil es
<br />New Vehicle Llmlled Warranty coverage expirati on on Ford and Competitive
<br />Make Veh icle s or beyond the 5 months or. 51000 miles of the 4 years or 50 ,000
<br />mlles New Vehl ,cle Limited Wc!rranty coverage explra!Jon on Lincoln vehicles,
<br />We w ill charge a S200 fee (inc ludes -the 12/12 Surcha rge), fo r ch anges to
<br />coverage .
<br />US ED COR E COVERAGE PLANS: You may change Your coverage under
<br />!his Agreement wi thin th e first 90 day s after the Signature Date.
<br />11A. TRANSFERAB ILITY: You may transfer the rema ining co vera ge of the
<br />Vehicle under !his.Ag reement, if You pay Us a $75 tran sfer fee and if You or
<br />the transferee of this Agreement JnlUates the transfer pr ocess and provides the
<br />ro ll ow ing Items t~ any ford or Lincoln dealership o r Us at P.O. Box 6045,
<br />Dearborn , Mich igan 48 121 within 180 days of the veh icle sale:
<br />(i) a letter, signed by You, transferring this Agreement to the transferee;
<br />(ii) a statement of the mileage on the Vehicle at the time of transfer; and
<br />(iii) the name and add ress of the transferee;
<br />You may not transfer coverage If the Vehicle becomes a Branded Vehicle
<br />or is repossessed. Transferred Agreements may not be cancelled.
<br />12. CANCELLATION AND REFUND
<br />(A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
<br />REFUND :
<br />(1) If the Sellin g Dealer re ceiv es a written cancellation req ues t,
<br />including a copy of Your App lication, proof of pay ment and state ment
<br />of the odometer reading , on or before the 30th day from the Signature
<br />Date and no claims have bee n filed und er lhls Ag reemen t, the Selling
<br />Dealer will cancel this Ag reem ent and refund the purchas e price You
<br />paid for this Agreement, minus a $75 processing fee for each plan
<br />cancelled .
<br />(2) If the Selling Dealer receives a written cancellation req uest,
<br />including a copy of Your Application, proof of payment and state ment
<br />of the odometer reading, after the 30th day or a claim has been filed
<br />at any time during the term of this Agreement from the Signature
<br />Date the Selling Dealer will divide the purchase price You paid for the
<br />Agreement by the number of miles or months of coverage provided
<br />by this Agreement, whichever is greater. The
<br />Selling Dealer will multiply this dollar amount by the remain ing unused
<br />miles or mo nths, whicheve~ is less, and refund this amount ("Pro Raia
<br />ba sis) 10 You or Your lemde r , minus a $?5 processing fee for e·ach plan
<br />ca nee ll~d .
<br />(3) If the Selling Dealer is no longer in business, then You may
<br />submit a written request to Us at the address referenced in 11 A.
<br />(4) You may not cance l the opti ons You purch ased wllho ut canc eli ng
<br />the entire Agreement, If this Agreement expi res unc1er the lime or
<br />mileage limitations, You are not entitled to a re fund . If we provided this
<br />Agreement to You at no cost, You are not entitled to a refund .
<br />(5) If You have financed this Agreement, (a) any refund due under this
<br />Agreement will be made payable to the lienholder, up to the amount of
<br />the lien ; and (b) only that portion of a refund due under this Agreement
<br />in excess of the amount of the lien will be paid to You. If this Agreement
<br />was not finan ced, any ref un d due under this Agreement will be paid by
<br />check is sued in Your name.
<br />(B) OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
<br />REFUND : We may cancel this Agreement if You fail to comply wi th this
<br />Agre ement. tr We ca ncel this Agreeme nt, We will refund the purchase
<br />pr ice on a Pr o Raia bas is. If We provlded this Agreement at no cost,
<br />You are not entitled to a refund .
<br />13. DISPUTE RESOLUTION & ARBITRATION: Either You or
<br />We may choose to have any dispute related to this Agreement
<br />or the Application decided by non-binding arbitration
<br />administered by the Better Business Bureau (BBB). You agree
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