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TERMS AND CONDITIONS
<br />HAVE THE SERVICE CONTRACT
<br />COVERAGE IT PROVIDES AND YOU ARE
<br />ENTITLED TO A FULL REFUND OF THE
<br />AMOUNT YOU PAID. IF YOU DO NOT
<br />REJECT THE SERVICE CONTRACT
<br />AGREEMENT WITHIN 5 DAYS, YOU HAVE
<br />ACCEPTED IT. WE WILL PAY YOUR TOTAL
<br />REASONABLE ARBITRATION FEES AND
<br />EXPENSES. ARBITRATION PROCEEDINGS
<br />MUST COMMENCE NO LATER THAN 120
<br />DAYS AFTER THE FIRST NOTIFICATION BY
<br />YOU OR US OF AN ELECTION TO
<br />ARBITRATE A DISPUTE. UNLESS YOU AND
<br />WE AGREE OTHERWISE, ALL
<br />ARBITRATION PROCEEDINGS WILL BE
<br />CONDUCTED AT A LOCATION IN THE
<br />COUNTY OF YOUR RESIDENCE.
<br />14.15. MISSOURI
<br />12.(A) (2). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
<br />REFUND: If the Selling Dealer receives a written cancellation request,
<br />including a copy of Your Application, proof of payment and statement
<br />of the odometer reading, after the 30th day or a claim has been filed at
<br />any time during the term of this Agreement from the Signature Date the
<br />Selling Dealer will divide the purchase price You paid for the
<br />Agreement by the number of miles or months of coverage provided by
<br />this Agreement, wh ichever is greater. The Selling Dealer will multiply
<br />this dollar amount by the remaining unused miles or months, whichever
<br />is less, and refund this amount ("Pro Rata basis") to You or Your
<br />lender, minus a $50 processing fee for each plan cancelled.
<br />14.16. NEBRASKA:
<br />13. DISPUTE RESOLUTION & ARBITRATION: You and We must
<br />mutually agree to have any dispute related to this Agreement or the
<br />Application decided by nonbinding arbitration administered by the
<br />Better Business Bureau (BBB). You agree not to consolidate or group
<br />Your dispute with other arbitration or disputes concerning this
<br />Agreement or Application. You agree that You will not participate in
<br />any class arbitration concerning this Agreement or Application. To
<br />learn about or beg in arbitration , or gel a copy of the Arbitration Rules,
<br />You may contact BBB at 800-955-5100 or www.auto.bbb.org/
<br />extendedserviceplan. If there is a conflict between the Rules and this
<br />Agreement, this Agreement shall govern .
<br />If You initiate the arbitration process, BBB will charge You an
<br />arbitration filing fee of $50. You may employ an attorney to represent
<br />You in the arbitration, but an attorney is not required . We will not pay
<br />Your attorney fees if You use an attorney . This Agreement is subject to
<br />the Federal Arbitration Act, 9 U.S.C. SS 1 et seq . The arbitration
<br />decision shall be in writing with a supporting opinion .
<br />14.17. NEVADA
<br />2C. SPECIAL NOTICE -RENEWABILITY : This Agreement is non-
<br />renewable. 7 (t): Taxis, vehlcles used for competitive driving/
<br />racing/ offroad use, fuel cell vehicles, performance modified
<br />vehicles at point of sale (vehicles that qualify for coverage that are
<br />later modified or altered with performance mod if ied parts are
<br />covered except for the performance modified parts and failures or
<br />repairs resulting from the performance modified parts that were
<br />not permanently affixed at point of sale), 4X2-equipped vehicles
<br />modified with 4X4 AWD capabilities and Incomplete vehicles (e.g.
<br />Chas ls, cabs, cutaways, stripped chassis) except Ford, Chevrolet,
<br />Dodge and GMC.
<br />7 (x): WHAT IS NOT COVERED BY THIS AGREEMENT: This Agreement will
<br />not be issued for any Vehicle where the New Vehicle Limited Warranty
<br />is void at the time of Application. If this Agreement is already in effect
<br />and the New Vehicle Limited Warranty on the vehicle becomes void,
<br />this Agreement will not automatically exclude all coverage for the
<br />Vehicle. In such situations, the Agreement will not cover any services
<br />that would otherwise have been provided under the New Vehicle
<br />Limited Warranty , but the Agreement will cover any other service listed
<br />in the Agreement, unless such coverage is subject to other exclusions.
<br />BA. (4). Prior approval may be necessary for services depending on the total
<br />FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used)
<br />cost of the repair. If prior approval Is required , Your servicing dealer will
<br />contact Ford ESP Prior Approval Headquarters for authorization.
<br />12 A. (1). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
<br />REFUND: If the Selling Dealer receives a wr!tten cance tlauon request,
<br />including a copy of Your Application , proof of payment and stateme nt of the
<br />odometer reading, on or before the 30th day from the Signature Date and no
<br />claims have been filed under this Agreement, the Selling Dealer will cancel this
<br />Agreement and refund the purchase price You paid for this Agreement. We will
<br />refund the purchase price of the Agreement within 45 days of written notice . If
<br />a full refund is n9t received within 45 da~s of Your written canee ll atlon ·reque st ,
<br />You are entitfed t o receive an additi onal 10% on the refund amount owe d to
<br />You for each thirty day period.
<br />12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
<br />REF UN D: If this Agreement has been In effect tor al least seventy (70) days,
<br />We c~nnot <.an~ It prior to either. (l} Its slated term, or (II) lhe one (1) year
<br />anniversary of Its original effeclil/e da te, whichever occurs first We may,
<br />howev er, cance l this Agreement. at ,any lime, wi thin 15 days prior written
<br />notice Wheli sent to You •at Your l;:is l khown address, If U,e cancellation Is f or
<br />any of the following reasons :
<br />a) You fa iled lo pay the purchase pri ce for this Agreement ;
<br />b) You materially misrepresented any fact or circumstance to Us;
<br />c) You were convicted of a crime that results in an increase In the service
<br />required under this Agreement ;
<br />d) There is a material change in the nature or extent of the required service or
<br />repair to be substantially and mate rially lni;reased beyond that contemplated at
<br />the time this Ag reement was issue d (su ch as the Vehicle Is a Branded, Totaled
<br />or Salvaged Vehicle , or the VIN cannot be established); or
<br />e) We discover (1) an act or omissfor, by You, or (2) a violation by You of any
<br />condition of the Agreement that occu~s ,duri ng the term of the Agreement and
<br />that substantially and materially Increases the service required under this
<br />Agreement.
<br />13. DISPUTE RESO LUTIO N & ARBITRATIO N: You and We must mu lu.elly
<br />agree have any dlsp_Ule related to lhls Agreement or the Application de cide d
<br />by nonblnding arbil.ratlon administered by the Belt.er Business Bu r-eau (BBB).
<br />You agree not to consolidate or group Your disput e with other arbitration or
<br />disputes concerning this Agreement or Application. You agree that You will
<br />not participate in any class arbitration concerning this Agreement or
<br />Application. To learn about or begin arbitration, or get a copy of the Arbitration
<br />Rules , You may contact BBB at 800-95 5•5100 or www.auto .bbb .org/
<br />extend edservi capla n. If there is a conflict betwee n the Rules and thls
<br />Agreement, this Agreement shall govern.
<br />If You initiate the arbitration process, BBB will charge You an arbitr.allon filing
<br />fee of $50, You may employ an attorney to represent You in the atbltIation,
<br />but an attorney is not required. We will not pay Your attorney fees if You use
<br />an attorney . This Agreement is subject to the Federal Arbitration Act, 9 U.S .C.
<br />SS 1 et seq . The arbitration decision shall be in writing with a supporting
<br />opinion.
<br />14.18. NEW HAMPSHIRE:
<br />2C. SPECIAL NOTICE TO NEW HAMPSHIRE RESIDENTS ONLY: Please
<br />direct all questions or complaints concerning this Agreement to Us at P.O .
<br />Box 6045 , Dearborn , Michigan 48121. In the event You do not receive
<br />sa tlsfacil on u~der this con_lract, You may contact the New Hampshire
<br />Insurance Depar\!llent at either: 21 South Fruit Street, Suite 14, Concord,
<br />New Hampshire 03301, or (800) 852-3416.
<br />14.19. NEW MEXICO :
<br />12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
<br />REF U ND : Ir U1is Agreement has been In effe'cl for al lea.st seventy (70) days ,
<br />We cannot cancel fl prior 10 ellher. I) l!s stated tenn, or, ii) the one (1) yea r
<br />anniversary of its original effective date, whichever occurs first . We may ,
<br />Howe ver, cancel lhls Agreement at any ~ine, wl.th fffte~n (15) days prio r
<br />written notice.sent to You atyour la.st known address , irthe ·cancellalion Is fo r
<br />any of the following reasons:
<br />a) You failed to pay the purchase price for this Agreement;
<br />b) You materially misrepresented any fact or circumstance to Us;
<br />c) You were convicted of a crime that results in an increase in the service
<br />required under this Agreement;
<br />d) there is a material change in the nature or extent of the required service or
<br />repair that occurs after the Signature Date that causes the required service or
<br />repa ir to be substantially and materia lly increas ed beyond that contemplated at
<br />the lime this Agreement was Issu ed (such as the New Vehi cle Limited
<br />Warranty of the Vehicle has been voided, in whole or in part, the Vehicle is a
<br />Branded , Totaled or Salvaged Vehicle, or lhe VI N cannot be esl<1bllshed) or,
<br />e) We discover (1) an act or omiss ion by You or (2) a vfo.lallon by You of any
<br />co ndition of the Ag reement that occurs durin g the term of the Agteem·ent and
<br />that substantially and materially increases the service required under this
<br />Agreement.
<br />Page 10 of 12
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